Co-ordinate between Client & Vendor

• Resolve support/operations issues/concerns
• Ensure quality of deliverables
• Update and keep current the "Client SAS Run Book" with processes
• Participate in Client DR Exercises
• Co-ordinate with the Infrastructure team to resolve operational issues
• Maintain & Enhance SAS Server Standards & Best Practices Document

Role Responsibilities

• Maintain & Enhance documentation on SAS server disaster recovery
• Maintain Issue logs for future reference
• Documentation on SAS installation & upgrades
• Capacity Planning document
• Co-ordinate with Client for deployment activities of each release cycle
• Adherence and usage of Client's Incident management procedures and tools
• Lead the creation of Root Cause Analysis (RCA) by collecting inputs from the support team on an identified problem and sharing in the Client standard RCA format
• Allocating work to the team and working on key work requests
• Reporting weekly status and managing contingencies
• Providing inputs for management status reviews

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