Company Description

VBrows Beauty Studio & Permanent Makeup Academy is looking for a Salon Coordinator to assist in daily activities. We are one of the top permanent makeup studios in Orange County that performs Eyebrow Microblading, Ombre Powder Fill, Permanent Eyeliner, and Lips. In addition to providing these services, we also train many up and coming talents in this industry. Our top students all successfully started their practice after passing our rigorous apprenticeship program. This critical position not only deals with prospective clients but also students in training and apprentices along with technicians and guests.

Job Description

Job Functions

• The Salon Coordinator position provides support for salon technicians and Owner.

• This includes: servicing customers and prospects, managing salespeople and solicitors, assisting with events, managing retail products, cleaning and upkeep of the salon, and administrative duties.

• There is always something to be done so this position will not experience downtime.

Reporting Relationships

• The Salon Coordinator reports to the owner.

• In the absence of the owner, the Salon Coordinator reports directly to the technician in charge.

This position will be working primarily indoors in a smoke-free and temperature controlled office environment. The noise level in the work environment is usually moderate. Music plays at all times. The energy level can, at times, be high and chaotic.

Authority

The Salon Coordinator is authorized to take any reasonable action necessary to carry out the responsibilities assigned so long as such action does not deviate from established business policy and is consistent with sound business judgment.

The Salon Coordinator is authorized to:

• Access petty cash for approved purchases.

• Make bank deposits.

• Make phone calls on the Owner’s behalf with prior knowledge and/or direction.

• Open business mail.

• Sign for deliveries.

• Place orders for inventory according to guidelines.

• Appropriately compensate clients for poor service.

Qualifications

Job Requirements

• To perform this job successfully, the individual must be able to complete all areas outlined for this position in a satisfactory manner. The requirements listed below are representative of the knowledge, skills, and abilities necessary to meet the minimum job requirements for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education

• Required: High school diploma or equivalent

• Preferred: College degree in administrative or business field experience

• Required: Two or more years experience in a retail and service industry, with a heavy concentration on customer service and sales.

• Preferred: Salon experience.

Skills, knowledge, and abilities

• Coordinate the daily flow of customer scheduling, servicing, and check out. Multi-tasking is key.

• Effectively communicate, in English, both verbally and in writing.

• Effectively able to communicate in Spanish and Vietnamese a plus.

• Excellent knowledge of the industry and trends impacting the salon

• Excellent personal/social skills when dealing with vendors, customers, coworkers, and Owner. (This includes not discussing any internal business or personal issues in front of customers).

• Flexible. Able to adapt to sudden changes throughout the day.

• Freely and openly take direction from Owner and Technicians.

• Handle cash and other tenders of payment.

• Learn and effectively use salon’s computer system including updates.

• Perform light administrative duties accurately and promptly.

• Quick decision maker.

• Respond to common inquiries or complaints from customers, staff, or vendors.

• Efficiently run a front desk and never leaving the area unattended.

• Sell - in person and over the phone. This includes up-selling.

• Team player, supportive of the Technician’s and Owner’s needs.

• Understand and apply verbal instructions in a fast-paced atmosphere. WORKING CONDITIONS

Additional Information

Duties and Responsibilities

The duties and responsibilities of the Salon Coordinator include, but are not limited to:

• Accurately explain services to prospects.

• Answer 3-line phone system.

• Answer phones within 3 rings.

• Assist in controlling spending and costs by periodically researching all regular overhead items and new needs. This especially applies to all supply types and may include shopping for such items.

• Assist in reducing waste.

• Assist Owner with events per Owner’s direction.

• Assist with salon service area cleanliness.

• Check answering machine frequently.

• Check, clean, and stock both restrooms periodically throughout each day.

• Create operating procedures for this position.

• Ensure complete client check-in.

• Ensure customer satisfaction. Handle concerns and then bring those issues to the Owner’s attention in private.

• Ensure daily appointment confirmation calls.

• Ensure proper scheduling and assigning customers to staff.

• Ensure that deposits are made daily

• Last check for end of day duties.

• Maintain a clean and stocked customer beverage, sitting, and retail areas.

• Make phone calls per Owner’s request.

• Manage and balance petty cash.

• Manage inventory of retail products, back bar products, office supplies, and janitorial supplies.

• Open the salon daily.

• Perform balanced close-outs.

• Prepare and present reports as required by Owner.

• Process mail daily.

• Receive and process packages according to procedures.

• Regularly keep up with filing.

• Screen salespeople and solicitors for Owner and schedule necessary ones.

• Sell and upsell products and services.

• Verify invoices against packing slips.

• Any other duties and responsibilities that may be assigned by the Owner from time to time.

Measure of performance

The Salon Coordinator shall be deemed to be performing acceptably when the following have been accomplished:

• Subjectively, by the morale of the staff relating to the support, and thus the performance, of the Salon Coordinator.

• All deadlines/timelines met.

• Daily balancing of the drawer with 100% accuracy.

• 100% Customer satisfaction during check in and check out.

Job Schedule

6 days a week (1 day off each week excluding weekend)9AM-6PM

How to apply

Email your resume and salary requirement with a cover letter and visit our website at vbrows.com for more information. We feel contact you if we feel that you can effectively fill the position. Not all applicants will receive correspondence from us.