10 Backup Support Engineer Jobs in Birmingham, AL
VC3 is Hiring a Backup Support Engineer Near Birmingham, AL
Employment Type: Full Time
Location: Birmingham, Alabama
DescriptionThe Backup Support Engineer connects with our clients as the first line of ThinkGard support. Support functions include, but are not limited to, troubleshooting hardware and software related concerns, phone support, communication with Datto VIP Support and daily maintenance checks for our client's backup appliances. This is a customer service oriented role and a strong focus will be placed on appropriately communicating and following-up with impacted users. The Backup Support Engineer will be in the Technology Services division and report to the Director of Technology Services, but will day-to-day supervision will be by the Senior Backup Support Engineer.
Key Responsibilities
- Act as the first line of support to ThinkGard clients in resolving hardware and software issues related to their ThinkGard provided backup appliance.
- Documents, tracks and monitors reported problems to facilitate timely resolutions.
- Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or web portal).
- Be the liaison between Datto VIP Support and our client by interacting with Datto via telephone and/or email to relate the problem(s) that we find to Datto and help relay the solutions provided to the client and implement that solution with the client's help.
- Perform daily checks that include, but may not be limited to, checking the local backup jobs and offsite replication jobs as well as successful screenshot verifications for each server of each client.
- Contact customers, by phone or email, if cannot be reached by phone, when problems that we cannot remediate immediately, or without some intervention by the client's IT personnel.
- Assist in the hardware staging of all appliances that are waiting to be deployed at our client's sites.
- Escalating client issues to the Senior Backup Support Engineer when necessary
- Undertaking small- to medium-sized projects as instructed by Director of Technology Services.
- Will be required to be on-call during nights and weekends.
- Performs other duties as assigned.
- High school diploma or equivalent.
- Minimum of 1-2 years relevant IT experience.
- Must be familiar with a variety of the field's concepts, practices and procedures.
- Strong interpersonal skills required to effectively communicate with clients and vendors
- Passion for teamwork, continuing education, problem solving and exceptional customer service
- Must be well spoken, outgoing, organized, detailed-oriented, dependable and flexible
- Valid driver's license and proof of insurance
- Reliable transportation
- The applicant selected will be subject to criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment.
- VC3 offers a comprehensive benefit package and 401K/RRSP company matching
Job Summary
Full Time
IT Outsourcing & Consulting
$76k-99k (estimate)
07/11/2024
10/03/2024
vc3.com
RALEIGH, NC
50 - 100
1994
PATRICK SPAMTINATO
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About VC3
VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting. VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the country. The technologies needed by our customers have changed many, many times over the years, but our focus has always stayed the same: marry the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solu...tions that take our customers to the next level of productivity and results. VC3 has earned the distinction of being ranked as one of the Best Places to Work in South Carolina for nine years in a row! "We are very proud that we have remained one of the Best Places to Work in South Carolina over the years. The sustainability of our corporate culture is very important to us and this survey allows us to keep moving in the right direction for our employees," Sandy Reeser, VC3 CEO. Please visit www.VC3.com to learn more.
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