Job Title: Client Service Representative

Department: Client Services

Location: Grand Junction, CO

Reports To: Client Services lead, Hospital Manager

Job Type: Full-Time

Wage: 15.00- 16.50/hr

About Us: VCA Tiara Rado Animal Hospital is a leading veterinary hospital dedicated to providing exceptional care and innovative solutions for pets and their owners. We are committed to excellence and strive to exceed expectations in everything we do.

Job Summary: We are seeking a highly motivated and dedicated Client Service Representative to join our team. The ideal candidate will be responsible for managing client inquiries, providing outstanding service, and ensuring client satisfaction. This role requires excellent communication skills, a customer-centric attitude, and the ability to handle multiple tasks efficiently in a veterinary environment.

Key Responsibilities:

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner.
• Maintain and update client records and databases with accurate information.
• Assist clients with inquiries about veterinary services, scheduling appointments, and providing relevant information.
• Collaborate with veterinary staff to ensure client needs are met and service delivery is seamless.
• Identify and escalate complex issues to the appropriate department or manager.
• Provide feedback and suggestions to improve client satisfaction and service processes.
• Participate in training and development programs to stay updated on veterinary services, products, and policies.
• Ensure compliance with hospital policies, procedures, and industry regulations.

Core Values: As a Client Service Representative, you will live and exemplify the Five Principles of Mars, Inc. within yourself and your team:

• Quality: The client and their pet are our top priorities; quality care and value are our goals.
• Responsibility: As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality: A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency: We use resources to the full, waste nothing, and do only what we can do best.
• Freedom: We need freedom to shape our future; we need profit to remain free.

Qualifications:

• High school diploma or equivalent
• Proven experience in a customer service role, preferably within a veterinary or healthcare setting.
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficient in Microsoft Office Suite and veterinary practice management software.
• Problem-solving skills and a proactive approach to client issues.
• Ability to work independently and as part of a team.
• High level of professionalism and attention to detail.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Friendly and collaborative work environment.

VCA Tiara Rado Animal Hospital is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Deadline: 8/26/24

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com