VCA South Shore (Weymouth) Animal Hospital seeking a highly experienced Client Service Professional to join our active management team as Customer Service Supervisor .

In this leadership role, you will work closely with other department supervisors and managers to develop company protocols, direct procedural change and mentor our support staff.

We are committed to implementing innovative and effective ideas to change the future of veterinary medicine and want you to be part of that team!

The right candidate for this job would be an enthusiastic and outgoing personality that loves people. This person will join a team of supervisors to help guide, train, and nurture our ever growing front desk administration team.

Working side by side with the team, the Customer Service Supervisor will interact directly with the clients as well as be a part of our leadership team working to develop and drive hospital initiatives to continue to make us a premier 24-hour emergency / referral / multi-specialty and general practice.

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The CSR is the pivot around which the hospital operates and is responsible for :

• Providing excellent client service including : greeting visitors warmly, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling patient appointments
• Helping clients to understand the financial aspects of their visit; processing payments and insurance claims
• Assisting clients in selecting the right products and services for their individual pet
• Provide coaching and feedback to Client Service Representatives when needed
• Handle employee conflicts
• Ability to professionally de-escalate client situations
• Strong written and verbal communication skills
• Ability to multitask
• Strong time management skills
• Handling incoming and outbound calls when overflow is happening
• Handle scheduling calls from VCA employees
• Flexibility for on call supervisor role

As much as we love our work family we all need some time away to rest and enjoy life with our personal pets and family. We offer a set schedule, with rotating weekends to help you plan and enjoy your time off.

Our substantial paid time off policy supports the work-life balance we all need. The longer you stay, the more paid time off you get to play! Pay range is $19-$24 dependent on experience, skill set, and education.

Learn more about our hospital here :

The health and well-being of your family is important to us, so we provide access to affordable medical, dental and vision coverage as well as a generous pet discount to care for your furry, scaled or feather family members.

In addition, we offer competitive compensation and great benefits, including medical / dental / vision benefits, 401(k) matching, uniforms, generous personal pet care discounts and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation / sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed.

It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job.

Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at

Last updated : 2024-05-13