The HR Shared Services Specialist accepts and directs incoming phone calls. This position responds to basic inquiries by referring to the Knowledge Base and SOP’s according to department’s process standards. The role resolves routine to moderately complex issues and will be responsible for processing transactional work in an accurate and timely manner. The HR Shared Services Specialist influences team members by directing them to the Knowledge Base and providing them with instructions on how to complete tasks independently. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: 0-1 years of customer service experience in a call center or area with high volume of telephone inquiries. Experience PREFERRED 1-2 years of Healthcare or Human Resource experience Education/training REQUIRED: High School Diploma or equivalent Education/training PREFERRED: Some college coursework in HR or related field Independent action(s) required: Must have aptitude for technology and be comfortable working in many different systems. Excellent listening and communication skills with ability to provide high quality customer service. Must be team-focused, self-motivated, and work with a modest degree of supervision. Able to multi-task in fast paced environment while being detail oriented. Supervisory responsibilities (if applicable): N/A Additional position requirements: Able to work varying 8 hour shifts from 6:00 a.m. – 8:00 p.m. Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical Lifting less than 20 lbs. Activities: Prolonged sitting, Repetitive motion Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change Weekend Day (United States of America) EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4. Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all: • One college and four health sciences schools • An academic medical center • A Level I trauma center • One of only two NCI-designated cancer centers in Virginia • The region’s only full-service children’s hospital • More than 800 physicians in 200 specialties • With a community health center, dedicated research teams, facilities and valued partners in every field Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.