• Responsible for executing day-to-day operational activities of the process and ensuring the CMDB effectively supports the needs of other ITSM processes, including support of processed required to maintain compliance to NERC CIP requirements.
• Functions as the technical liaison with change control processes and authority to support impact analysis of change execution.
• Ensures that all CIs baseline changes comply internal and external regulatory controls, according to their classification.
• Reports non-authorized CIs baselines changes, in order to specify the deviation.
• Works with Subject Matter Experts to resolve the non-authorized CI baseline changes.
• Implements, configures and maintains all CMDB (Configuration Management Database) processes, work instructions and activities in compliance with ITIL V3 framework.
• Maintain the accuracy of Configuration Items (CIs) in the Configuration Management Database (CMDB), including regular audits of the Configuration Items to ensure that all records and relationships are complete and up-to-date.
• Participate in continuous improvement opportunities to fine-tune related processes.
• Collects data to support defined metrics, and report on the effectiveness of IT configuration management processes
• Position Qualifications / Requirements
• College diploma or university degree in the field of Computer Science, Engineering and/or 5 or more years of equivalent work experience.
• Experience with Configuration Management, preferably in larger enterprise environments.
• Broad technical knowledge of IT infrastructure is required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization’s goals and objectives.
• Self-motivated and directed with a keen attention to detail.
• Ability to effectively prioritize and execute tasks thoroughly, efficiently, and independently in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment as well as a sole contributor.
• Strong customer-service orientation.
• ITIL Foundation certification is preferred.
• Experience working with a Configuration Management tool such as Tripwire Enterprise Console and the White List Profiler is preferred.
• Prior knowledge of NERC CIP-010 Requirements is a plus
• Prior knowledge of NERC CIP-010 Requirements is a plus.
• Prior knowledge working with an ITSM tool, such as ServiceNow or ChangeGear, is a plus.

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units. With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies.

Leveraging our deep expertise as a global provider of resources and solutions, we serve a wide range of industry verticals, including BFSI, Automotive, Healthcare, Mobility, Energy, Life Sciences, Manufacturing, Consumer Industries, and Technology.

With over 16 years of experience, VDart has evolved to meet the needs of leading technology brands, placing and training more than 20,000 professionals and shaping the industry's future.

Our continuous reinvention, providing resources for IT solutions and unique digital solutions, has positioned us as a top growth leader in digital talent management and technology consulting.

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact.

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many Fortune 500 companies.

Join our network! Partner with VDart Group to leverage our global network, industry expertise, and proven track record with a diverse clientele.