Description
About VDURA
VDURA is revolutionizing data storage and management to fuel discovery in the AI era by building the Data Platform that industry and research pioneers need to get the most out of their data. The VDURA Data Platform elevates data infrastructure with unprecedented levels of performance, durability, and simplicity to accelerate cutting-edge AI and high-performance computing (HPC) applications.
As an HPC pioneer, our highly differentiated product offerings have been deployed by Fortune 500 commercial customers as well as leading government and research agencies in over 50 countries, including Boeing, P&G, NIO Electric Vehicles, TGS, National Institute of Health, Siemens, Harvard Medical School, and NASA. Whether it's building the next Dreamliner, winning a Formula One race, creating mind-bending visual effects, curing diseases, or modeling climate change, the world's leading companies and research institutions trust VDURA to power their most innovative HPC and AI projects.
Summary
The VDURA Information Technology department is looking for a Systems Administrator to provide desktop and infrastructure support in our Pittsburgh, Pennsylvania office. VDURA has a mixed environment of Windows, Mac and Linux systems and makes significant use of SaaS applications to support the company. The position is hybrid remote and will require on-site work in the Pittsburgh office. The successful candidate will have a broad background in infrastructure support and management and will deliver a high level of customer support.
Responsibilities

Work will primarily be organized via our ticketing system, with focus on end-user support. Work at VDURA IT will require familiarity with the following tasks and skills:

• Administration of Windows Active Directory including accounts and multi-platform authentication using AD based LDAP
• Manage Cisco/Meraki WiFi infrastructure across multiple sites including PEAP/Certificate/Radius authentication
• Help provide administration and support of company SaaS applications, including
• Okta
• Concur
• Coupa
• Atlassian Jira (cloud)
• Meraki MDM
• Symantec Endpoint Security
• BitDefender Gravity
• Management and administration for Microsoft365 services including E-Mail, Teams including Teams Rooms and collaboration via SharePoint and Teams
• Install, maintain, and configure Windows and Mac laptops and infrastructure servers and systems
• Deploy and manage VM Hosts and iscsi storage including Vmware, Proxmox and TrueNAS
• Troubleshoot and diagnose hardware, software, and network problems. Troubleshoot performance of systems affecting end users
• Support remote work for employees using cloud services and accessing on-premise resources via VPN
• Mobile device support including iPhone and Android devices in a BYOD system
• Administration and management of data backup policies and procedures
• Procurement of IT-related resources and management of IT vendor relationships including SaaS subscriptions
• Creating, tracking, and closing trouble support tickets for all IT related issues in a timely manner
• Tracking of IT assets in a resource database for management and monitoring of IT equipment lifecycle
• Completion of special project assignments as needed

Experience/Qualifications

• At least 5 years of experience providing outstanding customer service in an IT technical support role involving mixed systems and web applications
• At least 3 years of experience with Mac and PC hardware; Windows through 11, macOS through 14.4, Microsoft Office Suite, LAN & TCP/IP networking fundamentals
• At least 3 years of experience supporting Microsoft Exchange or Office365 in a multi-site/multi-server/multiple platform environment
• Ability to perform Linux administration tasks, monitoring and updates from the command line
• Strong knowledge and experience working in an Active Directory environment
• Sound judgment and decision-making qualities when addressing unscheduled service requests or emergencies
• Excellent oral and written communication skills, and ability to effectively interact with all levels of the organization
• Ability to lift and move PC equipment
• Undergraduate degree in a computer science related field preferred or equivalent relevant work experience

About VDURA

At VDURA, we deliver storage that scales as big as your ideas. Whether advancing genomic research using next-gen sequencing technology, rendering visual effects for an animated film, designing advanced aircraft with complex CAE/FEA models, or optimizing the extraction of oil and gas deposits through seismic processing-based analysis, VDURA customers know their data is accessible, secure, and easily managed.

VDURA is privately held, with offices in Pittsburgh Pennsylvania, San Jose California and Niwot Colorado. All full-time employees are eligible for our benefits program, which includes health/dental/vision coverage, 401k, stock options, and paid vacation/holidays.

At VDURA we value diversity and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For more information, visit our website at http://www.vdura.com and follow @VDURA on Twitter.