2 Fulltime position for Support Engineer Location: Cary, NC Jobs in Cary, NC
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Fulltime position for Support Engineer Location: Cary, NC
$91k-116k (estimate)
Full Time
2 Months Ago
VEAH Consulting Services is Hiring a Fulltime position for Support Engineer Location: Cary, NC Near Cary, NC
Position: Support EngineerLocation: Cary, NCDuration: Full Time / PermanentJob Description
- Knowledge around PL/SQL, Unix Shell Scripting, ITIL, Incident/Service Request/Problem/Change Management, Geneos etc
- Monitor support queues and assist the team with daily support in assigning tickets and tracking issues.
- Monitoring, triage and categorization covering IT applications for IT alerts via tools, batches, service requests (mailbox).
- Start/End of day checks and sanity checks.
- Create and maintain relevant support material including KeDB (knowledge database), KOPs (Key Operating Procedures) and run books for supporting the applications.
- Responsible for coordinating and ensuring communications between all necessary teams for any application support issues, including liaising with L2/L3/CSM teams to prioritize and address issues.
Job Summary
JOB TYPE
Full Time
SALARY
$91k-116k (estimate)
POST DATE
05/27/2024
EXPIRATION DATE
11/04/2024
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