Information Technology Support Specialist is responsible for maintaining computer systems and providing technology assistance for the Center. Duties include working under daily direction from IT Director to install hardware and troubleshoot technology issues, responding to IT tickets/questions from employees and provide technology support to the organization.

DUTIES AND RESPONSIBILITIES:

• Set up new users by providing them with appropriate hardware, software, email, and specific network permissions as requested by management.
• Set up new workstations with computers and peripheral devices (phone, scanners, printers, etc.)
• Install and configure software and ensure functions according to policy and specifications.
• Handle technical support cases through phone, email, and ticket submission including resetting passwords, resolving network connectivity issues, diagnosing and troubleshooting issues with printers, scanners, telephones, smart phones, desktops, laptops, and furnishing support for standard commercial and proprietary software applications and hardware devices.
• Maintain system functionality by testing computer components and review system logs according to policy or at the direction of the IT Director.
• Assist in providing basic training and training materials for new users.
• Maintain database of property and equipment, including tracking additions, disposals, tagging and completing annual physical inventory.
• Assist in conducting annual inventory counts of supplies and assets, under direction of CFO.
• Monitor backup system and report issues to IT Director for resolution.
• Prepare reference material for users by drafting operation instructions for various systems and or software.
• Prepare written communications such as memos, letters, emails, invoices, reports or other correspondence.
• Participate in team projects to assist with Center’s technology needs.
• Other related duties as assigned by CFO/IT Director.

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• High School Diploma or GED required. Associates degree or higher preferred.
• Minimum of two years of related experience with hardware and software.
• Familiarity with Active Directory.
• Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures.
• Excellent customer service, phone etiquette and work ethic.
• Experience with job-associated databases or software.
• Ability to work independently and use good judgment in work prioritization.
• Ability to maintain strict confidentiality especially regarding personnel issues.
• Ability to work effectively in stressful situations.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, bend and stoop for (long) periods of time.
• Ability to exert up to 50 pounds of force occasionally/frequently.
• Ability to work in a stressful environment.
• Ability to respond to emergency/crisis situations.
• Exposure to noise.
• Exposure to blood and/or body fluids.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Network support: 1 year (Preferred)
• IP networking: 1 year (Preferred)

Work Location: In person