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Our government client is looking for an experienced Help Desk Analyst on a hybrid 12 months renewable contract role in Harrisburg, PA.
Position- Help Desk Analyst
Note : Contractors will work 5 days in the office and 5 days out of the office.
Candidate can actually do 8AM 4:30AM or 8:30AM to 5PM whichever of those two shifts they want.
They may come into the office while they are in training though and once they get up to speed, then will be put in the telework mix.
About the Role:
The Help Desk Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applications and escalating tickets to tier two when necessary. There is no wiring, hooking up or unhooking anything, no remote access nothing like that.
The Call Center Analyst analyzes and troubleshoots business application support problems and applies his or her understanding of computer software and hardware products and application services to resolve user problems.
Role Description:
Receives telephone calls and e-mails from users having problems using business application or inquiring how to use specific aspects of the applications.
Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, or is an application issue and logs in tracking system.
Escalates issues in accordance with defined procedures.
Assists users through problem solving steps.
Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
Assists in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
Communicates accurate and useful status updates.
Manages and reports time spent on all work activities.
Follows quality standards.
Able to work in a team environment.
Completes assigned tasks.
Strong communication skills; both written and spoken.
Required/Desired Skills and Experience:
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
Celebrating 30 years of service.
Full Time
$57k-70k (estimate)
06/22/2024
07/10/2024
vectorconsulting.com
DULUTH, GA
25 - 50
1990
SANJAY AGRAWALA
<$5M
IT Outsourcing & Consulting
Vector Consulting is an innovative provider of custom, on-demand, IT talent acquisition solutions that enable clients to harness the business value of technology. Our solutions offerings include Talent Acquisition, Managed Service Programs, Technology Platform and Recruitment Process Outsourcing. We leverage our expertise to successfully solve the talent equation that can support clients specific business goals improving efficiency, increasing competitiveness, and accelerating growth. Vectors adaptable recruiting processes and vast and varied talent network developed over two decades of serv...ing the industry enable us to consistently leverage a better-qualified candidate pool and give us the agility to attract, assess and present candidates who are best prepared to meet the clients on-demand talent needs. Our effectiveness in engaging with the relevant candidates gives us the confidence to precisely deliver candidates will succeed in meeting the clients specific challenges. Since our founding in 1990, we have successfully met the talent needs of our clients, across various industry sectors, small and medium-sized enterprises, local, state and federal government. We think the reason is simple our commitment to People, Partnerships, Purpose and Performance; our Reliability; and our Price/Value structure. This operating philosophy THE VECTOR WAY fuels our growth . . . and that of our clients. Please visit or career portal to view and apply for open positions: http://vectorconsulting.com/career/#/jobs
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