IT Support Technician / Engineer

We are a premier information technology firm / MSP located in Albany, NY.

We are currently seeking a skilled and motivated IT Support Technician / Engineer with the drive and determination to help us support our client base and grow with us. If you have the experience and the desire to be your best, we'd like to talk to you.

Job Requirements:

• Provide remote / on-site technical support for end-users, workstations, servers, network equipment

• Estimated 60% to 80% work from home, you must have suitable workspace

• Project implementation, may include Windows workstations and servers, switches, firewalls, cloud components

• Log all activity in ticketing system.

• Remote and on-site support and administration for Windows server environments

• Remote and on-site support and administration for hosted solutions

• Utilize our remote monitoring and management (RMM) and professional services automation (PSA) tools to provide remote user and system support

Desirable experience:

• Active Directory / Group Policy

• AntiVirus products

• Backup and recovery

• Desktop support

• DFS

• Firewalls: SonicWALL or Fortigate preferred

• Malware removal

• MS Office

• MS 365

• Network services: DNS | DHCP | TCPIP

• Network switches / VLAN

• Scripting with PowerShell, VBScript, or Kixtart

• SmartPhones: Android, iPhone, Windows

• Synology

• Tablets: Android, iPhone, Surface

• TCP/IP

• Terminal Services

• Virtualization: MS Hyper-V / vmWare

• Windows 7 / 10 / 11

• Windows Server 2012 - 2022

• VPN

Desirable qualifications:

• Associates degree in Computer Science or Information Technology field, Bachelor’s degree preferred.

• Microsoft Certified Professional status

• 3 to 5 years applicable experience.

• Excellent oral and written communication skills.

• Exceptional customer service skills.

• Highly driven, self-starter with the ability to work independently as well as contribute to a team environment.

• Ability to meet deadlines and manage multiple projects.

Hours:

• Monday – Friday

• 8am – 5pm

• Occasional off hours work will be required

Benefits include:

• 401K

• Group medical insurance

• Paid vacation, holidays, personal and sick time

• Ongoing training

• Mileage reimbursement

Salary Range:

• Base salary commensurate with skills and experience

• Bonus plan

• Contract-to-hire available

Interested candidates are encouraged to complete this self-assessment form.

https://form.jotform.com/231894806581062