Vectra’s Business Operations organization is responsible for operationally supporting revenue delivery and customer satisfaction across our fast-growing global customer base. To support growth, we are looking for a Senior Manager, Business Systems Process Automation and Programs, to translate GTM business needs (product launch, partner into technical systems requirements. You will serve as a bridge between GTM business stakeholders and the systems teams who turn requirements into reality

This role will be a key partner to cross-functionally guide the growth of our sales organization by specifying system requirements, streamlining processes, and proactive and responsive management of multi-stakeholder strategic and operational capabilities. You will drive critical business systems programs by being the “connective tissue” between cross-functional product, business and technology systems teams. Your work will support execution for critical growth and business process efficiency initiatives. Exceptional partnership, clear articulation of business requirements, and deep understanding of both business and technical business systems (e.g. Salesforce) will be paramount for success in this role

Responsibilities:

• Act as a business and technical program manager on strategic initiatives across the Order to Cash workflows. Create project plans, identify business and technical dependencies, facilitate user acceptance testing, and communicate with stakeholders throughout the project
• Help manage projects, including gathering needs from Sales and Sales Ops and other cross-functional teams, and developing requirements documentation.
• Act as the connective tissue between GTM Systems and Operations. Leverage strong understanding of critical Sales business processes to help identify gaps in systems and automation related to business operations.
• Align GTM Analytics, Product/Engineering, Finance Ops, and other cross-functional teams on forthcoming systems projects and initiatives where there may be impact on their respective bodies of work. Partner with other cross-functional teams to help drive forward the needs of the Sales team and provide business context for enhancement requests. Ensure dependent project workstreams are defined.
• Align closely with GTM Enablement and GTM Systems team on training and documentation needs for upcoming releases impacting internal end users.
• Oversee and mentor a team responsible for maintaining CRM data accuracy and integrity, ensuring adherence to data hygiene best practices and regulatory standards.
• Develop and implement strategies to optimize business processes related to CRM data management, including identifying areas for improvement and streamlining workflows.
• Collaborate with cross-functional teams to support data-driven decision-making, providing expertise on CRM data integration, reporting, and analysis to drive business outcomes

Skills needed:

• Ability to execute and deliver in a fast-paced environment while balancing competing priorities
• Proven experience managing Salesforce transformation projects and understanding of Salesforce automation capabilities. Salesforce certification preferred.
• Strong background in CPQ systems and Metrics
• Analytical and solutions-focused problem solver; able to identify root causes, remediate existing issues and anticipate new ones, and proactively identify opportunities to help Vectra scale efficiently and effectively
• Results oriented, have strong attention to detail, and able to prioritize multiple objectives and projects (excellent organizational skills)
• Highly collaborative.
• 8-10 years of experience in Systems, Sales Operations, Revenue Operations, or related functions in a B2B Technology Sales Organization
• Experience in additional sales tech stack systems like Salesforce, SQL, Tableau, etc. is a plus
• BA/BS Degree