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Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
The Customer Service Rep II operates under the direct supervision of the Personal Property Shipping Office Outbound/Inbound Lead with oversight by the PPSO Supervisor. Requires a working knowledge of transportation entitlements under the provisions of the Joint Travel Regulation (JTR). Provide World Class Customer Service. Requires working knowledge of the Defense Transportation Regulation (Part IV). Customer Service Representative II will listen to, receives, and resolve complaints. Will be required to have a working knowledge of the office unit in order to effectively assist customers as they call in for query updates, and general questions as it pertains to setting up their household goods for transportation. Collects and distributes mail and messages. Prepares and maintain filing system for required documents. May also type and perform other routine clerical work, such as data entry & document processing.
ResponsibilitiesThis position description is subject to change at any time as needed to meet the requirements of the program or company.
MAJOR JOB ACTIVITIES:
WORKING ENVIRONMENT:
PHYSICAL ACTIVITIES:
MINIMUM QUALIFICATIONS:
EDUCATION/CERTIFICATIONS: One year related experience may be substituted for one year of education, if degree is required.
EXPERIENCE:
SKILLS:
SUPERVISORY/BUDGET RESPONSIBILITIES:
Full Time
Business Services
$37k-47k (estimate)
06/26/2024
06/24/2025
vectrus.com
COLORADO SPRINGS, CO
3,000 - 7,500
1945
CHARLES PROW
$1B - $3B
Business Services
About Vectrus For more than 70 years, Vectrus has provided critical mission support for our customers toughest operational challenges. As a high-performing organization with exceptional talent, deep domain knowledge, a history of long-term customer relationships, and groundbreaking technical expertise, we deliver innovative, mission-matched solutions for our military and government customers worldwide. Whether its base operations support, supply chain and logistics, IT mission support, engineering and digital integration, security, or maintenance, repair, and overhaul, our customers count on u...s for on-target solutions that increase efficiency, reduce costs, improve readiness, and strengthen national security. Vectrus is headquartered in Colorado Springs, Colo., and includes about 9,200 employees spanning 206 locations in 27 countries. In 2020, Vectrus generated sales of $1.4 billion. To learn about career opportunities at Vectrus, visit careers.vectrus.com.
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The job skills required for Customer Service Rep II include Customer Service, Commitment, Data Entry, Verbal Communication, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep II positions, which can be used as a reference in future career path planning. As a Customer Service Rep II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep II. You can explore the career advancement for a Customer Service Rep II below and select your interested title to get hiring information.