7 Help Desk Technician Jobs in Patuxent River, MD
Vectrus is Hiring a Help Desk Technician Near Patuxent River, MD
The Help Desk Technician will provide and perform a wide range of systems administration and life cycle management tasks to support and sustain IT networks as directed by the Government IT Lead.
This position requires a current Top Secret clearance and U.S. citizenship.
Responsibilities
- Serve as the entry point for the Program Office by receiving, logging, resolving and/or escalating requests for service.
- Assist with system account and system token requests.
- Provide phone and desk side support to the Program Office user base.
- Develop plans and dates associated with tasks and provide status updates as required by the Government Program Manager.
- Serve as the NMCI POC to coordinate the acquisition and tech refresh of NMCI assets.
- Assist with system account and system token requests.
- Provide Assured File Transfer (AFT) capabilities across multiple classified networks following documented policies and procedures.
- Coordinate with other teams to assist in the installation of infrastructure hardware and software.
- Communicate daily issues to include, but not limited to, network outages, system failures, or noncompliance in accordance with applicable government regulations to cybersecurity staff and stakeholders.
- Adhere to IS security laws and regulations to support functional operations for the network environment.
- Support COMSEC network devices.
- Minimum Requirements:
- Education / Certifications: One-year related experience may be substituted for one year of education, if degree is required.
- High School diploma
- P ossess DoD Approved Baseline Certification as Information Assurance Technical Level I in accordance with DoD 8570.01-M/8140 (i.e. Security CE).
- This position requires a current Top Secret clearance and U.S. citizenship.
- Experience:
- Demonstrated IAT Level I experience supporting network enterprise (NE) knowledge and skills.
- Demonstrated work experience in the Information Technology field. Knowledge of DoD cybersecurity policies or technical cybersecurity solutions. Demonstrated work experience with Windows operating systems.
Job Summary
Full Time
$63k-78k (estimate)
06/23/2024
07/09/2024
vectrus.com
COLORADO SPRINGS, CO
3,000 - 7,500
1945
CHARLES PROW
$1B - $3B
Business Services
Related Companies
About Vectrus
About Vectrus For more than 70 years, Vectrus has provided critical mission support for our customers toughest operational challenges. As a high-performing organization with exceptional talent, deep domain knowledge, a history of long-term customer relationships, and groundbreaking technical expertise, we deliver innovative, mission-matched solutions for our military and government customers worldwide. Whether its base operations support, supply chain and logistics, IT mission support, engineering and digital integration, security, or maintenance, repair, and overhaul, our customers count on u...s for on-target solutions that increase efficiency, reduce costs, improve readiness, and strengthen national security. Vectrus is headquartered in Colorado Springs, Colo., and includes about 9,200 employees spanning 206 locations in 27 countries. In 2020, Vectrus generated sales of $1.4 billion. To learn about career opportunities at Vectrus, visit careers.vectrus.com.
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The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.
