JOB TITLE: Director of Operations - Chicago

DEPARTMENT: Operations

REPORTS TO: Vice President Operations

LOCATION: Chicago, IL

GENERAL SUMMARY:

The Director of Operations is responsible for the quality of restaurant operations and is dedicated to building an environment of operational excellence. Aligns teams through performance measures that achieve our business goals. This position is also responsible for each restaurant’s execution and provides leadership and coaching to achieve high operational standards and increase sales and profits. The Director of Operations fosters a culture of high energy and high performing teams making Velvet Taco a place our Team Members want to work.

Recently certified by QSR magazine as one of the “Best Brands to Work For”, this person must have a “people first” approach to working with their Teams to maintain a culture that is inclusive, developmental, & Kick Ass!

Learn more about us at https://www.velvettaco.com/about-us/

BENEFITS:

• Competitive salary and performance bonus plan
• Medical, Dental and Vision Benefits after 30 days
• Time-off benefits
• 401(K)
• Leadership and career development opportunities & programs
• Casual work attire
• Free TACOS!
• Oh, and if you're inclined to get a Velvet Taco tattoo, our CEO will pay for it

PRINCIPAL DUTIES

• People Leader: Encourages and fosters the development of Management Teams, providing them with challenging and measurable goals for their professional growth. Can easily adapt delivery of information, content, or style of feedback to best meet the needs of the audience or Manager. Easily handles performance issues and holds teams accountable in a constructive and timely manner.
• Talent Development: Believes in and supports a culture of continuous improvement and continuous learning and actively works on self-development.
• Workforce Planning : Develops succession plans for staffing needs with a strong ability to recruit and develop others. Assesses talent at all levels and understand the importance of building a bench.
• Operations: High level of P&L acumen and develops action plans to continuously raise the level of performance. Skilled at planning, development and implementation of practices that meet our high operational standards. Is a champion of change and inspires others to embrace the evolution of a growing brand
• Culinary: Ensures culinary standards are being followed in the areas of food safety, food storage, prep recipes, line procedures and all of culinary processes.
• Food Safety: Sets the bar high in maintaining a clean, food safe and professional work environment while making it high energy and fun.
• Financial Aptitude: Skilled at developing and setting annual plans, initiative and budgets and successfully achieving them.
• New Restaurant Openings: Execute and assist in developing strategies for restaurant support functions such as marketing, training, recruiting and NROs.

QUALIFICATIONS:

• BE RELENTLESS, NEVER SETTLE : Proven track record of successful P&L and operations management of at least $5-10M in AUV. Ability to think analytically and perform tactically. Possess leadership skills with a strong ability to assess talent and build effective teams.
• BE A REBEL : Expected to be hands-on when needed and work a rotating schedule that includes late night hours and weekends. Model high ethical standards for self and others. Proven ability to direct management teams in high-volume, fast-paced environments.
• KICK ASS & TAKE NAMES : Minimum 5 years in multi-unit food service leadership role required. Ability to multi-task and work under deadlines. Complete knowledge of MS Excel, window, & POS programs.
• STAND TOGETHER : Excellent communication skills, both written and verbal ability to communicate with individuals at all levels of the organization.

ADDITIONAL REQUIREMENTS:

• Aligns with Velvet Taco’s culture
• Location: Candidate must be located in or willing to relocate to Chicago, IL
• Travel Requirements: Expected to have high presence in designated restaurants (80% of time)
• Educational Requirements: Bachelor’s degree

At Velvet Taco, we celebrate individuality! We are an equal opportunity employer and try to select and retain the best Team Members and Managers based on their job-related qualifications regardless of race, color, creed, sex, religion, national origin, age, sexual orientation, gender identity or medical condition.