About us

Venky Basam Home Team - Keller Williams Premier Realty is a small business in Peoria, IL. We are agile, professional and customer-centric. Venky Basam Home Team had a sales volume of $23M in 2023.

Our work environment includes:

Your job title: ​Director of OperationsWhere you will work: Venky Basam Home Team – Keller Williams Premier Realty

Who’s the Leader: Venky Basam

Who are we?

The mission of the Venky Basam Home Team is to provide the premier customer service experience for each home seller and home buyer we work with. Knowledge we’ve gained through years of working in the local market empowers us to provide our home buyers and sellers with the advice they need to make informed decisions. Whether it’s selling a home, searching for a home, or negotiating a contract, each member of the Venky Basam Home Team is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result.

Who are we looking for?

The Director of Operations is a key Empire Protector for the growing expansion empire. This Director is the Master of Systems, consistently seeking new, innovative, and efficient business processes that save time and money. As a key leader in the Expansion Hub, the Director of Operations increases the ability of the Hub to process transactions, freeing the Expansion Partners to focus more on generating transactions than closing them. This person relishes the opportunity to build, implement, and manage multiple systems, and is seen throughout the organization as the expert on efficiency and systems. This person exhibits a drive to use systems as a strategic tool for creating an advantage for the organization. This individual will have some ability to show patience in finding a solution, though accomplishing the objective is more important for this person than using one specific process.

The Director of Operations is deeply committed to supporting the growth of the Expansion Agent and Expansion Director in achieving greater and greater levels of success, and to growing his/her own skills and developing into a supportive leader within the organization. As the success of the business grows, this individual will be responsible for hiring, training, and leading additional department members to ensure all administrative tasks of the lead agent’s business continue to be completed to high standards with maximum efficiency.

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

• The Director of Operations builds, implements, and manages all systems for transaction coordination, internal communication, client communication, financial management, information management, central database management, and marketing.
• Assists as needed in documenting the systems of other departments, including customer service, buyer, seller, lead generation, tracking, and expansion systems.
• Is responsible for all financial systems, including maintaining the books, paying the bills, handling payroll, assuring the collection of commissions, maintaining the budget, and generating financial reports.
• Oversees all contracts through closing.
• Create and maintain an operations manual that documents all systems and standards.
• Coordinates the purchase, installation, and maintenance of all office equipment.
• Is responsible for hiring, training, consulting, and holding accountable all additional administrative department members.

Essential duties and responsibilities

● System development, implementation, documentation, and management

• Information management
• Oversight of contracts through closing
• Customer/Vendor relations
• Bookkeeping
• Leading administrative department members

Communications/Interactions

• Expansion Agent – daily
• Expansion Partners – daily
• Administrative Department– daily
• Buyers/Sellers/Vendors – as appropriate

Management Responsibilities

● All administrative team members

Knowledge/Skills

• Strong written and verbal communication skills
• Exceptional organizational and project management abilities
• Financial management skills
• Great ability to focus
• Concerned about doing things the right way
• Calm under pressure
• Learning based
• Service-based attitude
• Proven ability to succeed
• Growth focused

Compensation

· Annual Base Salary is between $60,000 to $80,000

· Additional goal-based bonus.

Benefits

- The Director of Operations will receive 5 days of paid vacation each year and 10 federally recognized holidays. The Director of Operations may “flex” a federally recognized holiday for a vacation day if given Venky Basam Home Team at least one-week advance notice.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• On call
• Weekends as needed

Ability to Commute:

• Peoria, IL 61614 (Required)

Ability to Relocate:

• Peoria, IL 61614: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person