63 Customer Service Agent - Remote Jobs in New York, NY
Venture VIP Travel is Hiring a Remote Customer Service Agent - Remote
Employment Type: Full-time/Part-time
Responsibilities:
- Customer Support: Provide timely and accurate responses to inquiries via email, phone, and chat channels. Assist clients with booking reservations, managing itineraries, and resolving any issues or concerns that may arise during their travels
- Travel Planning: Collaborate with clients to understand their preferences, interests, and travel objectives. Offer personalized recommendations, itinerary suggestions, and destination insights to enhance their overall experience
- Communication: Maintain clear and professional communication with clients, colleagues, and travel partners. Keep clients informed about important updates, travel advisories, and any changes to their reservations
- Problem Resolution: Address and resolve customer issues and complaints with empathy and efficiency. Proactively identify potential challenges and take proactive measures to mitigate them, ensuring a seamless and stress-free travel experience for our clients
- Product Knowledge: Stay up-to-date on our portfolio of destinations, properties, and travel services. Continuously expand your knowledge of historic landmarks, cultural attractions, and local customs to better serve our diverse clientele
- Documentation: Accurately document all client interactions, transactions, and feedback in our CRM system. Maintain organized records and files to facilitate efficient follow-up and resolution of customer inquiries
- Excellent communication skills, both verbal and written, with a strong command of the English language. Additional language proficiency is a plus
- Previous experience in customer service, hospitality, or travel-related roles preferred
- Exceptional interpersonal skills and a genuine passion for delivering outstanding customer experiences
- Ability to work independently and efficiently in a remote environment, with a high level of accountability and self-motivation
- Proficiency in using computer systems, email, and basic office software. Experience with CRM software is advantageous
- Flexibility to work non-traditional hours, including evenings, weekends, and holidays, based on business needs
- A reliable internet connection and a dedicated workspace conducive to remote work
- Competitive pay commensurate with experience
- Flexible work schedule and the opportunity for remote work
- Comprehensive training and ongoing support to enhance your skills and knowledge
- Employee discounts on travel packages, accommodations, and other travel-related services
- Opportunities for career advancement and professional development within the company
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Job Summary
Full Time
$45k-56k (estimate)
05/18/2024
06/29/2024
The job skills required for Customer Service Agent - Remote include Customer Service, Communication Skills, Customer Support, Flexibility, Computer Systems, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent - Remote positions, which can be used as a reference in future career path planning. As a Customer Service Agent - Remote, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent - Remote. You can explore the career advancement for a Customer Service Agent - Remote below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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