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Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. Job Description The Lead Support Specialist - Field Service Operations will provide support and various administrative duties for the Aftermarket field service team, as well as maintenance of the departments various systems. Support will include; processing of customers on-site service agreements, purchase orders, work order creation, billing of services, service quotes, input of data into our CRM & ERP systems, and support of general field service operations and customer support. The position will provide administrative support directly to customers, Field Service Engineers, Field Service Managers, in addition to the Sales and Factory Service teams as required from time to time. Additionally, this position will assist the Service Team with business process improvements, business analysis reporting and the support of various department systems. This position is a hybrid position and will require working from the Boulder, CO office with the ability to also work remotely as appropriate and as scheduled. Key Characteristics Duties & Responsibilities Knowledge, Skills & Abilities Required: Preferred: Working Environment and Physical Demands Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world’s leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support. Please click here to learn more about our Analytical Instruments business. At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include: Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. ****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**** VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due. As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
We are looking for a person who is self-directed, is attentive to details, is client focused, able to manage a dynamic work environment and capable of balancing daily and weekly administrative priorities. An ideal candidate would be comfortable and proficient with software applications related to customer management and business management systems, as well as a succinct and efficient communicator. We are looking for a candidate that is technically competent and has work experience in customer support, sales support, and maintenance of customer & sales account information.
Qualifications
Additional Information
The working environment and physical demands described here, as well as the essential functions and responsibilities noted above, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why You’ll Love Working Here!
Full Time
$83k-104k (estimate)
06/23/2024
07/11/2024