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Company Description
About Veolia North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.
VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass.
Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website
Job Description
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as
health, dental and vision insurance. In addition, employees are also entitled to
participate in an employer sponsored 401(k) plan, to save for retirement. Pay and
benefits for employees represented by a union are outlined in their collective
bargaining agreement.
Position Purpose :
The Customer Service Representative (CSR) in Toms River provides essential support by managing customer interactions, handling meter readings, processing payments, and performing administrative tasks.
This role requires excellent communication skills, attention to detail, and the ability to multitask effectively.
Primary Duties / Responsibilities :
Principal Duties :
Detailed Responsibilities :
Customer Interaction : Follow customer service call flow process.Address customer complaints and inquiries up new accounts.
Process Start / Stop on selected accounts.
Data Management : Upload and process meter readings in the billing system.Payment shut-off lists and manage service shut-offs for nonpayment.
Maintain records of seasonal and frozen meters.Process meter readings and handle exceptions.
Work Order Processing : Process daily work orders and troubleshoot errors.Generate and track service orders through the billing and asset management systems.
Schedule appointments.Dispatch / Assign work orders when needed.
Perform additional tasks as assigned.
Qualifications
Education / Experience / Background :
High School Diploma / GED is required.
Knowledge / Skills / Abilities :
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Last updated : 2024-06-24
Full Time
$42k-53k (estimate)
06/26/2024
09/24/2024
veolia.be
ANDERLECHT, BRUSSELS HOOFDSTEDELIJK GEWEST
1,000 - 3,000
1968
Private
PATRICK MARIE JOSEPH LABAT
$50M - $200M
Veolia designs and deploys solutions for the management of water, waste, and energy across Belgium and Luxembourg.
The job skills required for Customer service representative include Customer Service, CSR, Communication Skills, Billing, Customer Support, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.