You haven't searched anything yet.
This position is remote and open to applicants located in MA, CT, NY, PA, NH, ME, VA, MD, OH, FL, SC, NC, GA)
Company Overview
Veracross provides SaaS-based School Information Systems (SIS) designed to meet the specific needs of independent K-12 schools worldwide.
Our one-record solution combines the power of a fully integrated single-record database, personalized communication tools, and an elegant architecture that is unique in our industry.
We are a growing, values-led community of 350 employees in the US, UK and Australia who share a vision to unify school communities, improve the quality of education, and enhance learning.
And we’re succeeding! As of early 2024, we are supporting 3200 schools in 60 countries.
Veracross is five product brands in one global tech company
Role Summary
As a member of the Veracross Technical Support Team (TST), the Associate Support Specialist - Payments serves as the first level of customer support, providing well-informed and timely responses for both end-users (payers) and core users (school administrators) of the VC Pay Tuition Management and Payment Processing product within the Veracross platform.
Associate Specialists support the daily operations of VC Pay partner schools’ business offices, applying their knowledge of the VC Pay product to support core users in resolving issues pertaining to configuration and utilization of the product.
Additionally, Associate Specialists support end-users (payers utilizing VC Pay services) with troubleshooting and resolving common issues related to payments.
This position requires excellent communication skills (verbal and written), a commitment to service and quality (including patience and empathy while interacting with customers), and analytical and general problem-solving skills.
The Associate Support Specialist - Payments reports directly to the TST Payments Team Lead.
Job Responsibilities
Requirements
Benefits
Salary at Veracross is determined by a variety of factors including, but not limited to : business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
The compensation range for this position is $58k to $65k (annualized USD) in addition to potential bonus.
We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths;
opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.
Last updated : 2024-07-01
Full Time
Business Services
$56k-72k (estimate)
07/03/2024
10/02/2024
veracross.com
WAKEFIELD, MA
100 - 200
2003
Private
TOM E BREUER
<$5M
Business Services
Veracross is a provider of information management solutions for the education sector.
The job skills required for Payment specialist include Accounting, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Payment specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Payment specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Payment specialist positions, which can be used as a reference in future career path planning. As a Payment specialist, it can be promoted into senior positions as a Billing Clerk IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Payment specialist. You can explore the career advancement for a Payment specialist below and select your interested title to get hiring information.