23 Service desk technician Jobs in Bothell, WA
Verathon is Hiring a Service desk technician Near Bothell, WA
Overview
Verathon is looking for a Service Desk Technician III to become the newest member of the Information Technology (IT) Team located in Bothell, WA.
The Service Desk Technician III is responsible for receiving, prioritizing, documenting, and actively resolving end-user support and service requests.
In addition, maintain industry-standard IT hardware, software, network, and mobile technology. The successful candidate will be self-motivated and driven, display excellent interpersonal skills and strong attention to detail, and thrive in a fast-paced, challenging environment.
Responsibilities
- Provide comprehensive 24 / 7 IT support to over 800 global users.
- Demonstrate high proficiency in incident, service, and change management.
- Efficiently handle, document, and recommend process improvements for a wide range of moderately complex incidents in an ITSM system.
- Perform one-on-one end-user problem resolution via phone, instant messaging, and in-person interactions.
- Train and continually support Tier I and II Service Desk technicians.
- Exhibit exceptional customer service and communication skills. Provide professional, empathetic assistance to address complex inquiries and ensure customer satisfaction.
- Utilize advanced problem-solving and analytical abilities to make informed decisions for resolving complex technical issues and improving service desk operations.
- Configure and deploy end-user PC desktop hardware, software, and peripherals.
- Develop and maintain comprehensive technical documentation and standard operating procedures (SOPs) for the Service Desk team.
- Deliver hardware and application orientation and training sessions for new and existing Verathon employees.
- Maintain extensive knowledge of IT infrastructure and applications to provide comprehensive support and troubleshooting across diverse technologies.
- Provide comprehensive support for the user environment, including mobile device management, printing services, asset tracking, and daily workflow optimization.
- Support Tier IV staff and IT Leadership as required.
- Ensure adherence to Service Level Agreements (SLAs) and achievement of key performance indicators (KPIs) for all support requests.
Compensation and Benefits :
Salary range - $28.10 - $39.42 / hour (Compensation will vary based on skills, experience and location; it is not typical to be hired at or above the top of the salary range).
Full-time employees who are not on a commission plan are eligible for Verathon’s annual bonus plan based on company and individual performance.
Last updated : 2024-07-02
Job Summary
Full Time
Durable Manufacturing
$58k-72k (estimate)
07/03/2024
10/02/2024
verathon.com
BOTHELL, WA
200 - 500
1984
Private
NEIL HUNN
$50M - $200M
Durable Manufacturing
Related Companies
About Verathon
Verathon designs, manufactures and markets medical devices such as video laryngoscopy and bladder volume measurement.
The job skills required for Service desk technician include Troubleshooting, Customer Service, IT Support, Service Desk, Problem Solving, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
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A help desk technician responds to customer queries to provide technical assistance.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Service Desk Technician support technology customers via phone, online and occasionally on-site.
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Service Desk Technician need a deep understanding of computer hardware and software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
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As technology changes, so too will the role of the service desk.
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Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
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As businesses grow, their need for competent help desk support will grow.
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Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
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Step 3: View the best colleges and universities for Service Desk Technician.
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