What are the responsibilities and job description for the Hotel Front Desk Clerk position at Verdant Infotech Solutions?
Job Summary
The Hotel Front Desk Clerk serves as the first point of contact for guests at our establishment, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest check-ins and check-outs, addressing inquiries, and facilitating a seamless experience for all visitors. The ideal candidate will possess strong communication skills and a passion for hospitality.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, while ensuring accuracy in the hotel management system.
- Address guest inquiries regarding hotel services, local attractions, and amenities to enhance their stay.
- Handle guest complaints or concerns promptly and professionally to ensure satisfaction.
- Maintain an organized front desk area, including managing phone calls with excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and address any issues that arise during a guest's stay.
- Process payments accurately and maintain financial records as required.
- Assist in promoting hotel services and upselling additional amenities to enhance the guest experience.
Skills
- Strong customer service skills with a focus on guest relations and satisfaction.
- Experience in hospitality or resort environments is preferred.
- Proficient in front desk operations and hospitality management principles.
- Excellent phone etiquette for handling inquiries and reservations effectively.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Ability to work collaboratively in a team-oriented environment while managing multiple tasks efficiently.
- Detail-oriented with strong organizational skills to maintain accurate records and ensure smooth operations at the front desk.
Join our team as a Hotel Front Desk Clerk and contribute to creating memorable experiences for our guests through exceptional service!
Job Type: Contract
Pay: $20.00 per hour
Benefits:
- Dental insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to Relocate:
- Portland, OR 97209: Relocate before starting work (Required)
Work Location: In person
Salary : $20
