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CUSTOMER SERVICE REPRESENTATIVE
Description
Veritas-HHS seeks a Customer Service Representative to work at the Wayne County Office located in Goldsboro, NC.
**About the Company**
Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Heres our Mission and Core Values.
**Mission ** Do socially useful work, have fun, and prosper
**Core Values -** integrity, innovation and creativity, quality of work, and customer service/teamwork.
**About the Position:**
The Customer Service Representative provides customer services to customers and stakeholders who contact the office by phone. The Customer Service Representative is expected to work effectively with a wide range of customers from diverse communities. This position is the first line of customer service for customers who call the office. The Customer Service Representative utilizes a variety of computer programs including the State child support system and the office imaging solution. Flexibility, exceptional communication skills and commitment to process improvement are key for the position. The position reports to the Team Leader.
**Primary Responsibilities:**
* Responds to a high volume of inquiries from child support customers by using available resources.
* Identifies and assists in finding solutions to any problems the child support customer may have.
* Refers cases to the Child Support Case Manager for action, as appropriate.
* Verifies existing case data on the automated system to ensure correct case processing.
* Conducts outbound telephone calls as assigned.
* Explains action or non-action regarding a customers case.
* Uses established customer service practices to resolve complaints.
* Educates and directs the customer to available programs, services and resources that promote self-sufficiency.
* Documents all inquiries and responses according to defined procedures.
* Contributes to the Office's productivity goals and completes appropriate follow-up work as needed.
* Performs other duties of similar nature or level as required
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.
*Veritas HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. Veritas HHS brings together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems*.
Learn about Veritas HHS at .
Requirements
* Preferred - one year of customer experience.
* High school graduate or equivalent combined with a minimum of one year experience in customer service including extensive public contact.
* Experience with Microsoft Office products and operating a personal computer
* A commitment to providing superior customer service, excellent communication skills, both verbally and in writing, and the ability to interact positively and objectively with clients from a wide range of cultural and socio-economic backgrounds are essential
Full Time
$34k-43k (estimate)
06/25/2024
07/11/2024
veritas-hhs.com
DENVER, CO
100 - 200
2011
ROBERT WILLIAMS
$5M - $10M
Business Services
Veritas HHS provides operational and consulting expertise to health and human services agencies at the State and county levels. Currently Veritas HHS specializes in child support enforcement services, but also brings expertise in government health insurance and child welfare programs. Founded by Robert G. (Bob) Williams, Veritas HHS brings together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems. The Veritas HHS Difference - Owned and operated by co...mmitted subject matter professionals - Direct executive engagement - Committed to better program outcomes - Track record of innovation and success
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The following is the career advancement route for CUSTOMER SERVICE REPRESENTATIVE positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE REPRESENTATIVE, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE REPRESENTATIVE. You can explore the career advancement for a CUSTOMER SERVICE REPRESENTATIVE below and select your interested title to get hiring information.