3 Director Channel Development Jobs in Rolling Meadows, IL
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Director Channel Development
$154k-193k (estimate)
Full Time | Retail
3 Weeks Ago
Verizon is Hiring a Director Channel Development Near Rolling Meadows, IL
When you join VerizonVerizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.
Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.
Responsibilities:
This Director will be responsible for short and long term strategy for VVO customer service channels and will own management and strategy of the partner portfolio and the allocation of work across the channel. This role is responsible for delivering volume reduction and the revenue portfolio of work while driving project execution and realigning roadmaps as needed to mitigate risks and underperforming benefits. This work will serve as key inputs to demand capacity and the overall financials and will partner closely with Finance on business case development from key intake partners (GTC, CRM, CRO, etc.). They will align roadmaps and prioritize features to ensure annual plans support VCG financial targets.
The Director will:
You'll need to have:
Even better if you have one or more of the following:
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours40
Equal Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $115,000.00 and $233,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.
Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.
- Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.
- Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.
- Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.
- Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.
- SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.
Responsibilities:
This Director will be responsible for short and long term strategy for VVO customer service channels and will own management and strategy of the partner portfolio and the allocation of work across the channel. This role is responsible for delivering volume reduction and the revenue portfolio of work while driving project execution and realigning roadmaps as needed to mitigate risks and underperforming benefits. This work will serve as key inputs to demand capacity and the overall financials and will partner closely with Finance on business case development from key intake partners (GTC, CRM, CRO, etc.). They will align roadmaps and prioritize features to ensure annual plans support VCG financial targets.
The Director will:
- Defining optimal footprint, portfolio mix, and contract framework, negotiation and management with customer service partners
- Evaluating and optimizing customer service channel contact strategy across all brands
- Developing strategic design for IVR routing to deliver optimal customer experience, revenue and growth
- Responsible for evaluation of customer support trends, benchmarking and innovation in Mid Market service and sales delivery
- Partnering with strategic planning and routing team to enable Blueprint for Growth
- Contracting support - tactical preparation and review of contracts, amendments, etc
- Identifying and developing new technology and programs to Accelerate, enhance, and monitor employee performance and customer experience.
- Being responsible for delivering volume reduction and revenue portfolio of work while driving project execution and realigning roadmaps as needed to mitigate risks and underperforming benefits
- Driving upstream communications to highlight those initiatives with long-term strategic impacts that must be cared for in the broader plan
- Partnering to build roadmaps/prioritize features ensuring annual plans support financial targets; ensure initiative roadmap (including recommended prioritization) is communicated to team responsible for solutioning
- Gaining overall alignment from all key stakeholders (i.e., CRO, Sales Channels, CS Channels) on holistic channel mix
- Collaborating with Finance and impacted functions to build business case(s) for each initiative, collate initiative set to overlay momentum view, and assess initiative prioritization
- Developing a volume reduction pipeline to reduce total minutes of work (MoW) (calls, messages and handle time)
- Advocating and align on capital funding priorities providing consistent methodology for benefit sizing/financials
- Driving project execution
- Partnering with project teams and GTS to ensure work is prioritized and delivered on time
- Assisting with stakeholdering, intake approvals, and use case execution to drive work forward
- Measuring and tracking benefits
- Ensuring features can be measured with consistent methodologies across the portfolio
You'll need to have:
- Bachelor's degree or four or more years of work experience.
- Six or more years of relevant work experience.
- Experience focusing on strategy, operational processes, and the customer experience
Even better if you have one or more of the following:
- Master's degree preferred
- 12 years of project management experience leading cross-functional teams in complex/matrix environments on time and within budget
- Demonstrated competency in strategic thinking that results in new ideas that drive the business toward an Omni-channel vision
- Excellent executive presentation skills
- Excellent verbal and written communication skills
- Experience developing and delivering presentations in visual platforms such as Google Slides or PowerPoint
- Comfort working up and across the organization (i.e., working with senior staff members and front line employees)
- Experience and passion for developing employee skills and a focus on their learning and development
- Experience guiding others that do not report to you, with proven facilitation, change management, and problem solving experience
- Ability to drive results at all levels, regardless of reporting structures
- Proven record of performance and trusted professional credibility
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours40
Equal Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $115,000.00 and $233,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$154k-193k (estimate)
POST DATE
06/05/2024
EXPIRATION DATE
07/26/2024
WEBSITE
verizon.com
HEADQUARTERS
CHERRY HILL, NJ
SIZE
>50,000
FOUNDED
1983
TYPE
Public
CEO
BELINDA COX
REVENUE
>$50B
INDUSTRY
Retail
Related Companies
About Verizon
Verizon is a telecommunications and media company that provides wireless internet, network services and information to businesses and consumers.
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The job skills required for Director Channel Development include Channel Sales, Initiative, Project Management, Problem Solving, Innovation, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Director Channel Development. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director Channel Development. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Director Channel Development positions, which can be used as a reference in future career path planning. As a Director Channel Development, it can be promoted into senior positions as a Top Channel Development Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director Channel Development. You can explore the career advancement for a Director Channel Development below and select your interested title to get hiring information.
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