1 Director Revenue, Loyalty and Sales Job in New York, NY
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Director Revenue, Loyalty and Sales
$166k-216k (estimate)
Full Time | Retail
3 Months Ago
Verizon is Hiring a Director Revenue, Loyalty and Sales Near New York, NY
When you join VerizonVerizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you'll be doing...At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.
Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.
Responsibilities:
This Director will lead and manage overall programs aligned into Performance Acceleration in support of driving KPI performance. Your team will be responsible for capitalizing on actionable, data-driven insights and driving performance acceleration across all channels through performance initiatives and programs leveraging an Omni lens. These assets will enable front-line leaders with the tools to improve human performance, deliver on business outcomes, and leverage best practices and insights from all sales and service channels.
You will also define 'what must be true' to meet the target, using analyzed data you will assist with the development of performance goal targets, and drive/scale performance programs and insights across the channels.
You will have an analytical mindset and leverage a data-driven approach to optimize current tactics and stay on top of the latest performance and trends. You will enable alignment of vision, key strategies, analyses, and drive success metrics to enhance business performance, productivity, and long-term profitability. You will actively keep a pulse on individual channel targets and performance. You understand the current state of the business, prospect expectations, marketplace demands, and technology. You will stay abreast of digital capabilities, industry research and analysis market conditions, and sales funnel analytics to advise on the challenges and drive forward opportunities that will deliver future performance improvements. Converting data into meaningful and actionable storyboard presentations. Showcasing opportunities and pain points through deep-dive analysis with supporting data. Leveraging data, including scorecards to extract information from text, speech, social media, and omnichannel analytics to better understand the root cause and drive performance.
You will possess a strong blend of analytical, tactical, strategic, people management skills, and the ability to operate on multiple levels and horizons. You will need a fierce commitment to quality and productivity, and the ability to work with a broad range of stakeholders to manage a high volume, high velocity, and high complexity environment. You will need the ability to speak up and lean in hard, but with as much empathy and compassion as possible.
You will own and deliver on Performance Initiative Development by
You believe that solid data should be behind every important decision. You are a numbers person but you also have a strategic mindset. You have a knack for understanding and visualizing just the right way to share data and practical insights so that people can understand. Most importantly, you are able to create actionable programs based on what you learn from the data.
You'll need to have:
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours40
Equal Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $127,000.00 and $258,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
What you'll be doing...At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.
Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.
- Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon-owned stores. Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.
- Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.
- Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.
- Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.
- SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.
Responsibilities:
This Director will lead and manage overall programs aligned into Performance Acceleration in support of driving KPI performance. Your team will be responsible for capitalizing on actionable, data-driven insights and driving performance acceleration across all channels through performance initiatives and programs leveraging an Omni lens. These assets will enable front-line leaders with the tools to improve human performance, deliver on business outcomes, and leverage best practices and insights from all sales and service channels.
You will also define 'what must be true' to meet the target, using analyzed data you will assist with the development of performance goal targets, and drive/scale performance programs and insights across the channels.
You will have an analytical mindset and leverage a data-driven approach to optimize current tactics and stay on top of the latest performance and trends. You will enable alignment of vision, key strategies, analyses, and drive success metrics to enhance business performance, productivity, and long-term profitability. You will actively keep a pulse on individual channel targets and performance. You understand the current state of the business, prospect expectations, marketplace demands, and technology. You will stay abreast of digital capabilities, industry research and analysis market conditions, and sales funnel analytics to advise on the challenges and drive forward opportunities that will deliver future performance improvements. Converting data into meaningful and actionable storyboard presentations. Showcasing opportunities and pain points through deep-dive analysis with supporting data. Leveraging data, including scorecards to extract information from text, speech, social media, and omnichannel analytics to better understand the root cause and drive performance.
You will possess a strong blend of analytical, tactical, strategic, people management skills, and the ability to operate on multiple levels and horizons. You will need a fierce commitment to quality and productivity, and the ability to work with a broad range of stakeholders to manage a high volume, high velocity, and high complexity environment. You will need the ability to speak up and lean in hard, but with as much empathy and compassion as possible.
You will own and deliver on Performance Initiative Development by
- Creating and fostering the vision and strategy for the Customer Channels organization in alignment with the blueprint for growth VVO & VCG strategy.
- DRI for sales, revenue & loyalty strategy for the customer service channel
- Leading the creation of business requirements/roadmaps related to key Customer Channels systems, tools, and technologies across all value brands and teams to deliver revenue growth and loyalty
- Developing and execute partner and agent compensation model to deliver revenue and loyalty KPI's
- Partnering with base management team to develop strategies and programs to drive revenue and loyalty
- Developing strategic design for sales & loyalty team supporting all value brands .com and voice channels
- Responsible for strategic design and evolution of performance goals, KPI's, and coaching programs
- Identifying performance initiatives, what must be true to deliver business outcome targets in growth, revenue, and CX through people/process/technology
- Developing, and partnering with stakeholders to implement performance programs to drive revenue, growth, retention, CX, and cost objectives.
- Partnering with Customer Channel PM on initiative valuation; ensure performance outcomes
- Scaling best practices with an OMNI channel view
- Driving cross-functional collaboration with constituents beyond, including alignment of vision, key strategies, and channel success metrics to enhance business performance, productivity, and long-term profitability.
- Identifying replicable performance trends that can be scaled across channels and teams and ensure consistent outlier management processes.
- Actively keeping a pulse on and drive targets and performance.
- Understanding the current state of the business, prospect expectations, marketplace demands, and technology.
- Staying abreast of market conditions, and funnel analytics to advise on the challenges and drive forward opportunities that will deliver the lift in performance strategy.
- Leveraging and extracting information from text, speech, social media, and cross-channel analytics to better understand the root cause.
- Converting data into meaningful storyboard presentations.
- Showcasing opportunities and pain points through deep-dive analysis with supporting data.
- Gathering and manipulating large quantities of data.
You believe that solid data should be behind every important decision. You are a numbers person but you also have a strategic mindset. You have a knack for understanding and visualizing just the right way to share data and practical insights so that people can understand. Most importantly, you are able to create actionable programs based on what you learn from the data.
You'll need to have:
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager
- Bachelor's degree or four or more years of work experience
- 12 or more years of relevant analytical work experience
- An MBA or Advanced degree in statistics and business analytics.
- Strong people leadership, development, and performance management skills with extensive experience successfully managing teams to drive business results
- Proven ability to promote the importance of data driving decision making
- Proven ability to produce accurate and timely information in a highly dynamic work environment
- Must have excellent analytical, organizational, written, and verbal communication skills
- Demonstrated strategic, analytical, and deductive reasoning skills and ability to synthesize information from a variety of sources and translate it into effective and actionable plans
- Proven ability to produce accurate and timely information in a highly dynamic work environment
- Must have excellent analytical, organizational, written, and verbal communication skills
- Experience with communicating data to executive levels; ability to look at the analysis from a high-level strategic point of view as well as from detail and operational level
- Proven ability to oversee needs assessment, make recommendations, execute change and drive consistent performance improvement
- Superior communication and presentation skills, both oral and written, and the ability to communicate effectively with a broad range of stakeholders of varying seniority.
- Proficiency in either the G-Suite or Microsoft Office document-related applications (e.g. PowerPoint/Slides, Excel/Sheets, etc.)
- Strong problem solving, troubleshooting, and analytical skills
- Strong attention to detail and organizational skills
- Proven ability to manage deadlines and multiple/simultaneous, highly complex, cross-functional projects/initiatives
- Highly responsive, reliable, and proactive
- Ability to work constructively and positively within a team environment even under pressure or stringent deadlines
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
Scheduled Weekly Hours40
Equal Employment OpportunityWe're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $127,000.00 and $258,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Retail
SALARY
$166k-216k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
09/13/2024
WEBSITE
verizon.com
HEADQUARTERS
CHERRY HILL, NJ
SIZE
>50,000
FOUNDED
1983
TYPE
Public
CEO
BELINDA COX
REVENUE
>$50B
INDUSTRY
Retail
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About Verizon
Verizon is a telecommunications and media company that provides wireless internet, network services and information to businesses and consumers.
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