Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset.

We are currently seeking a Service Supervisor at our brand new, Cincinnati, OH location. If you are passionate about enhancing the customer experience in our lifecycle department, we would like to hear from you!

BENEFITS

• PTO and holiday pay
• Medical and life insurance plans
• 401(K)

POSITION RESPONSIBILITIES

• Prioritize, schedule and dispatch service work for all technicians, including yourself, to maintain optimal workflow utilizing system technology.
• Manage service work orders days to close using the business system, assigning unique segments, and corresponding job codes for each repair, and adjusting throughout the repair cycle as necessary.
• Advise customers (external or internal) of necessary repair service including preparation and authorization of quotes; make recommendations to customer for preventative maintenance and upsell opportunities. Follow up as needed with updates or changes to repairs and quotes.
• Collaborate with the Parts, Service and Sales Departments to achieve target implementation goals and meet deadlines.
• Collaborate with Service team and Warranty Administrator to manage the warranty claim process, including initiating work order segments for warranty claims in the CDK system.
• Coordinate with the Service team to ensure technician diagnosis resolves customer complaints and communicate solutions with the customer.
• Review and close all work orders for accuracy, ensuring labor, parts, and misc. items, mileage and sublet repairs are included. Act as service department cashier for COD customers.
• Collaborate with Parts and Service Management to file Quality Notification Forms (QNF) or Return Material Authorizations (RMA) with Vermeer and other vendors as necessary.
• Oversee the shop supplies, shop cleanliness, 5S organization and maintain a safe work environment.

POSITION SKILLS/ ABILITIES

• High-level of computer proficiency with demonstrated familiarization with CDK or equivalent business operating system.
• Ability to multi-task and work efficiently in a fast-paced, high-demand role on a consistent basis.
• Excellent customer service skills with ability to turn negative situations into positive experiences and opportunities.
• Excellent people management and communication skills for both internal co-workers and external customers and suppliers.
• Available on short notice to work overtime as customer demand or Vermeer Heartland operations dictate.

POSITION REQUIREMENTS

• 2 years of formal technical school training in hydraulics, electrical, gas/diesel engines and structural systems, or equivalent experience is preferred.
• 1-3 years of supervisory experience, or equivalent in a dealership environment is preferred.
• 1-3 years of experience with Vermeer industrial equipment or equivalent commercial, agricultural, or material handling equipment is preferred.
• Valid driver’s license and able to meet Heartland insurance providers qualifications.
• Ability to sit, stand, twist, lift and lower repeatedly and for extended periods in both internal and external environments.