Overview

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary

Under the direction of the Manager Hospital Development & Volunteer, is responsible for building and maintaining strong relationships and being the key Versiti Organ & Tissue (VOT) contact/resource with assigned donation service area (DSA) hospitals and customers including clinicians, physicians, technical staff, medical examiners, tissue and eye banks, coroners, and funeral directors. The purpose of the Hospital Relations Liaison is to facilitate quality service and to increase organ and tissue donation referrals to the VOT Organ Procurement Program and Tissue Recovery Program. Acts as a consultant to hospitals for compliance with JCAHO (Joint Commission on Accreditation of Healthcare Organizations), CMS (Centers for Medicare and Medicaid Services) and legislation related to organ and tissue donation. Plans and implements hospital relations activities and education/awareness programs regarding organ and tissue donation as well as transplantation and assists VOT clinical staff during organ donation cases by serving as a liaison to hospital staff to facilitate the donation process.

Responsibilities

• Develops, implements, and maintains annual hospital development plans with assigned hospitals.
• Implements the most appropriate activities directed toward increasing rates of organ and tissue donation at hospitals within the DSA based on assessment of hospital donation data, such as hospital rounds. Establishes and continually improves collaborative working relationships and communication with key hospital staff/customers; acts as a resource and facilitates meetings and follow-up on donation related issues and goals.
• Works collaboratively with the VOT clinical staff on donation cases, serving as the point of contact with the hospital staff to facilitate communication, resolution of issues, and a smooth overall process throughout the organ donation process.
• Maintains hospital donation records in order to document demographics and other pertinent information and performs hospital donation record reviews to assess hospital compliance with regulatory mandates (in coordination with VOT clinical staff as needed); follows up with hospitals on compliance issues.
• Serves as a primary preceptor to new staff and aids the Manager Community & Hospital Development in new staff onboarding as assigned.
• Leads peers in project work as assigned and maintains oversight and accountability to execution and completion including adherence to established deadlines.
• Coordinates, leads, and/or participates in education activities, events, and meetings for hospital administration and staff involved in organ procurement and recovery; develops educational materials as needed.
• Serves as a role model for peers and consistently upholds the Versiti core values: Do Right Always, Strengthen the Team, Find a Better Way, and Make Results Happen.
• Engages in cross-functional and interdepartmental collaborative projects with other Versiti service lines.
• Develops, conducts, and/or participates in community education and awareness programs/meetings for community health care professionals and the public regarding organ donation.
• Participates in national committees including those organized by but not limited to AOPO, Donate Life Wisconsin, and the Organ Donation and Transplantation Alliance
• Accurately completes all appropriate donation documentation forms in a timely fashion.
• Actively participates in Lean and continuous improvement activities such as Versiti’s Lean Six Sigma program
• Participates in the general orientation and training of newly hired OPO personnel, as applicable
• Coordinates and/or participates in various donation-related community activities/events as assigned such as the organ donor awareness month, donor family celebrations, and VOT volunteer recognition events.
• Contributes to quality assurance activities.
• Supports and demonstrates a customer service commitment to internal and external customers through adherence to Versiti customer service standards and processes.
• Maintains competence through attendance at mandatory and other job-related educational opportunities.
• Understands how applicable laws, regulations, standards, policies and procedures impact specific job responsibilities and functions and performs assigned job functions in accordance with them to include those set forth by the AOPO (Association of Organ Procurement Organizations).
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• Bachelor's Degree required
• Equivalent combination of education and related experience (3-5 yrs) may be substituted for the degree with the approval of Human Resources required

Experience

• 4-6 years relevant experience such as sales, marketing, social services, or professional education required
• Health care and previous donation-related experience preferred

Knowledge, Skills and Abilities

• A strong customer service focus with effective relationship-building skills required to work in partnership with various levels of hospital staff and community organizations required
• Excellent interpersonal communication and conflict resolution skills including the ability to communicate and collaborate with others in challenging and stressful situations required
• Effective organizational skills with the ability to prioritize and handle multiple tasks at one time while maintaining attention to detail required
• Flexibility and dedication for handling a demanding, irregular schedule under pressure to meet deadlines required
• Ability to work independently as well as in a team environment required
• Effective problem solving and decision-making skills which demonstrate good judgment required
• Ability to think strategically, and independently develop outreach programs required
• Proficiency in Microsoft Word, Excel and PowerPoint; familiarity with database systems required
• Valid Wisconsin Driver’s License and access to a vehicle required

Tools and Technology

• Personal Computer (desk top, lap top, tablet). required
• General office equipment (computer, printer, fax, copy machine). required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Smartphone required
• Pager required