Are you a Unified Communications and Collaboration Specialist (Leadership Role) ?

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Vertex is a US-based tech company with 15 years’ experience in Microsoft, Salesforce, BI, AI, and Cloud Computing. We have earned longstanding client relationships as trusted, long-term partners. Every day we inspire, innovate, and implement solutions that solve complex business problems using creativity and technologies that drive results.

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We are seeking a visionary and technically adept AVP of UCC to lead our Webex UCC environment. In this critical role, you will be responsible for developing and executing a comprehensive UCC strategy, overseeing the successful completion of migration to the cloud, and ensuring the ongoing optimization and utilization of our Webex environment.

This position offers a unique blend of strategic planning, technical leadership, and project management. The ideal candidate will be a CCIE-level individual with a deep understanding of Webex capabilities and a passion for driving innovation in the UCC space.

Essential Job Functions:

• Establish and implement multi-year strategic plan for UCC laying out plan for all major technologies

• Perform as a solution architect for Unified Communication and Collaborations utilizing extensive technical knowledge to design and implement a fully integrated environment including real-time communications, content collaboration and AV technologies heavily utilizing Cisco/Webex technologies.

• Strong leadership and management abilities. Ability to lead cross-functional project teams in implementing projects of a complex nature and experience leading technical teams comprised of architects, engineers and operations.

• A deep understanding of the interdependent relationship between UCC technologies, including network and voice infrastructure, information security and the applications/services they enable as well as the criticality of maintaining strong connections between the respective teams within IT.

• Experienced in Solution Architecture, program management, engineering, vendor management, project management and network support

• Ability to engage in detailed technical discussions, strong analytic reasoning and problem-solving skills

• Strong time management, research, and troubleshooting skills

• Excellent written and verbal communication skills.

• Confident speaker with ability to present, interact, and connect with executives, engineers and technical contacts. Ability to understand and articulate complex concepts in a clear and concise manner

Webex Management & Optimization:

• Complete transition of webex from on-premises solution to cloud based services.

• Manage and optimize the Webex environment to ensure its performance, stability, and security.

• Develop and implement policies and procedures for Webex user administration, feature configuration, and access control.

• Provide ongoing support and training to users on Webex functionalities and best practices.

Technical Leadership:

• Provide technical leadership and expertise to the UCC team, ensuring a deep understanding of Webex architecture and functionalities.

• Stay current on Webex technical advancements, certifications, and best practices.

• Collaborate with IT and Security teams to integrate Webex with existing IT infrastructure and security protocols.

• Identify and implement new Webex features and functionalities to enhance user collaboration and productivity.

Education and Experience:

• Bachelor's Degree with a major in Electrical Engineering, Telecommunications, Computer Science, or related field – required.

• Min 10 Years of comprehensive and deep experience in IT preferably with large implementations of unified communications and collaboration and in managing large, complex enterprise environments.

• Professional certifications from leading equipment vendors: Cisco CCIE Collaboration preferred.

• Hands on experience implementing Webex UCC technologies in an enterprise environment. MS Teams experience a plus

• 5 years in technical operations, architecture, or equivalent progressive roles

• 5 years in supervisory or management capacity

• Extensive knowledge of data center operations, telecommunications, network engineering, data center applications, client/server computing, and production operations support, best practices, and technologies

• Strong verbal and written communication skills, including ability to distill complex issues quickly, effectively communicate strategies, and summarize key points/implications.

• Strong project and process management skills and ability to manage multiple competing projects/priorities simultaneously.