Overview:

We are seeking a highly skilled Senior Technical Support Specialist, fluent in Mandarin and possessing exceptional communication abilities, to join our team. With a minimum of 3 years of technical support experience, this role extends beyond traditional IT support, encompassing strategic responsibilities. The Senior Technical Support Specialist will drive the implementation of IT strategies aligned with business goals, manage larger projects, actively engage with vendors, contribute to policy development, participate in risk assessments, evaluate emerging technologies, and ensure IT initiatives align with business objectives. This position requires a proactive approach, strong leadership skills, and the ability to bring a broader perspective to the team.

Key Responsibilities:

• Strategic IT Implementation: Take the lead in implementing IT strategies that align with business objectives, ensuring technology solutions contribute to organizational success.
• Project Management: Manage larger IT projects from initiation to completion, coordinating resources, timelines, and deliverables to achieve project goals within budget.
• Vendor Engagement: Actively engage with vendors and service providers, negotiating contracts, managing relationships, and ensuring the delivery of high-quality services.
• Policy Development: Contribute to the development and enforcement of IT policies, procedures, and standards to enhance security, efficiency, and compliance.
• Risk Assessment: Participate in risk assessments to identify potential IT vulnerabilities and develop mitigation strategies to safeguard data and systems.
• Technology Evaluation: Evaluate emerging technologies and trends, assessing their potential impact on business operations and recommending innovative solutions.
• Business Alignment: Ensure IT initiatives align with business objectives, collaborating closely with stakeholders to understand requirements and deliver value-added solutions.
• Leadership and Mentorship: Provide leadership and mentorship to junior team members, fostering a culture of continuous learning and professional development.
• Technical Support: Offer hands-on technical support and troubleshooting as needed, leveraging expertise in Microsoft and Google Suites environments, server management, and restaurant IT operations.
• Communication and Coordination: Maintain effective communication channels with stakeholders, keeping them informed of project status, issues, and resolutions.
• Emergency Response: Respond promptly to IT emergencies and outages, implementing solutions to minimize disruption to business operations.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Minimum of 3 years of technical support experience, with demonstrated expertise in Microsoft and Google Suites environments, server management, and restaurant IT operations.
• Fluent in Mandarin preferred, with exceptional communication skills in English.
• Proven track record in strategic IT implementation, project management, vendor engagement, and policy development.
• Strong leadership abilities, with the capacity to inspire and motivate team members towards achieving common goals.
• Excellent problem-solving skills and the ability to think critically and analytically.
• Experience in risk assessment, technology evaluation, and business alignment.
• Certifications such as CompTIA A , Microsoft Certified IT Professional (MCITP), or Google Cloud Certified Associate are advantageous.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.