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The Director of Call Center is a key role to helping manage and optimize Vertex’s growing customer care operations around the country. The role will be responsible for recommending and executing sales strategies and tactics to improve call center operations and overall ROI in a multi-site and fast growth company.
The successful candidate will possess strong call center experience and will have proven themselves in being able to turn around struggling call centers. Key skills include sales mindset, strategic thinking, project management and analytical abilities to be able to drive initiatives that deliver on key operational, financial and customer KPI’s. A key responsibility will be helping coach and build call center leaders of the future. The ideal candidate will be current on leading technology solutions with a focus on workforce management, telephony solutions that drive efficiency and have a proven track record of implementing new solutions in a call center. While the location is based on Charlotte, NC, travel to multiple locations in a month is required including Florida, Northeast and Midwest.
Accountabilities and responsibilities:
Requirements:
Full Time
$147k-201k (estimate)
06/10/2024
07/08/2024
The job skills required for Call Center Director include Call Center, Call Center Operations, Leadership, Workforce Management, Team Management, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Director positions, which can be used as a reference in future career path planning. As a Call Center Director, it can be promoted into senior positions as a Top Contact Center Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Director. You can explore the career advancement for a Call Center Director below and select your interested title to get hiring information.