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Support Technician Onsite 1-3 days a week (Hybrid)
Overview :
A Support Technician will be expected to provide fast and useful technical assistance on various technology-based systems.
In addition, the Support Technician will answer queries on fundamental technical issues and offer advice to solve them.
An excellent Support Technician must have solid technical knowledge and communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient in dealing with demanding customers.
The goal is to create value for clients that will help preserve Vertilocity's reputation and business.
Vertilocity's Support is far more dynamic than typical service desks, wherein our employees are provided the opportunity to learn and work on all aspects of our client's technology.
In doing so, Vertilocity provides staff with the ability to advance in their career paths and skill-set. Vertilocity offers our Support Technicians a career, not a job.
Responsibilities :
Reports to :
Network Administrator and Support Services Supervisor.
Qualifications :
Education :
Benefits :
Salary :
Salary is highly competitive and based on an individual's experience, region of employment, and recognized personal achievements and certifications.
About Vertilocity :
Vertilocity is one of the nation’s first and leading managed services providers. We serve clients across the country, and our client base is growing substantially.
As we grow, we continue to seek capable, dedicated professionals in all aspects of our business, including IT services, and increasingly, cybersecurity.
Digital technology is the most impactful disrupter in business today. Everywhere, in every corner of every industry, companies are embracing digital transformation.
Vertilocity is steeped in experience in organizational workflows, systems, and software, and supports those businesses’ initiatives to embrace the relevant, sophisticated technology they need to provide services and remain competitive.
We have been a trusted advisor to companies on their technology-based business management systems since our founding in 1993.
We were among the earliest entries in the field of managed provider services, and offers a vast array of IT-related services.
But more than just a provider of services we are a solver of problems. When we go home at night, we know we’ve made something good happen for our clients.
The breadth and depth of experience we offer you is unique in the marketplace. If you want a career in a leading edge field, and want to be involved in work that is critical to people and their businesses, you’re the kind of person we’re looking for.
Vertilocity is an HBK technology company that was founded by entrepreneurial CPAs who understand that businesses suffer from inefficient workflow and unnecessary downtime without quality, professional, and timely IT service and support.
As a member of the HBK family, a U.S. Top 50 CPA firm, Vertilocity brings HBK’s traditional values of providing exceptional client service and building long-term client relationships to the world of technology.
Last updated : 2024-05-18
Full Time
$62k-79k (estimate)
05/19/2024
08/18/2024
The job skills required for Tech support include Technical Support, Customer Service, Networking, Communicates Effectively, Initiative, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech support positions, which can be used as a reference in future career path planning. As a Tech support, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech support. You can explore the career advancement for a Tech support below and select your interested title to get hiring information.