Job Description

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

We are the trusted Service Provider for 70% of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals :

Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture

Company leaders have many years of hands-on Field Service experience in this industry and many others

Tremendous focus is placed on employee technical and leadership development

Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning

Competitive benefits include : Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO / Vacation Plan, Medical, Vision & Dental & more

Abundant technical resources including 24 / 7 Technical / Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides

Company-wide commitment to promoting a strong work / life balance

An employer-of-choice for Veterans with technical backgrounds

The Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training.

The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.

RESPONSIBILITIES : ROLE

ROLE

Perform service tasks as assigned and as per company policies and procedures

Capable of working under direct supervision or independently based upon training completion

Render on-site and phone assistance to customers

Communicate with Technical Support on technical or procedural issues

Implement Field Change Notices per published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

Operate in a safe manner in accordance with published safety guidelines

Maintain and operate company vehicle in accordance with local laws and company policy

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines 14 hours rule

Complete required Vertiv safety training assignments on time.

Adhere to on-site Customer safety requirements when applicable.

Report all work-related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

Complete accurate and timely administrative tasks ( Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines

Maintain individual inventory and perform cycle counts in accordance with company policy

Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies

CUSTOMER SATISFACTION

Provide proper and adequate communication to internal and external customers

Provide estimated time of arrival to the customer where applicable

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment

Strive to provide all customers a first time fix for their equipment

Maintain customer satisfaction rates per company guidelines

Attend Customer Meetings as required

PERFORMANCE

Maximize productivity by combining service opportunities

Complete all technical and administrative work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate per company guidelines

Perform inventory cycle counts per company guidelines

Adhere to company dress code and safety regulations

Meet or exceed on-site response time requirements for each customer

Understand and comply with company startup / escalation processes and procedures

Maintain proper and adequate level of internal communications

QUALIFICATIONS

Experience (one or more of the following)

ASEET or AMEET, or progress towards, is preferred

4 years military experience in a related technical field

2 years of relevant industry experience

Interpersonal and Administrative Skills

Communicate professionally and respectfully in both written and verbal forms

Manage time effectively by prioritizing and balancing technical tasks with administrative tasks

Collaborative with peers, customers, suppliers, and leadership

Complete administrative tasks ( report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion

Technical skills

Make basic site evaluation skills to include : environmental temperature, and general operating conditions

Familiarity with electrical / electronic test equipment and fundamentals

Follow written technical documentation ( procedures and product manuals) to perform service tasks

Employ elementary fix / repair techniques based on directed supervision

Complete service tasks and return unit to full operating conditions based upon directed supervision

Summarize and report all work related tasks performed in written and verbal form

Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)

WORKING CONDITIONS :

Travel to customer sites is required within the assigned district and sometimes outside of assigned district

Most work is scheduled maintenance, but occasionally will involve unscheduled service

A weekly, rotational on-call schedule is exercised for each District / Service Center

Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment.

In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.

Valid driver’s license with no more than (2) speeding violations in the last 3 years and / or no more than (1) major vehicle violations within the last 5 years

PHYSICAL REQUIREMENTS :

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components;

reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance.

Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes : Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

With $ billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

Last updated : 2024-07-11