We are looking for a dedicated Customer Service Representative to join our dynamic team. As our entry-level Customer Service Representatives, you will provide world-class service to our customers, ensuring their inquiries and issues are resolved swiftly and effectively.

Job Benefits :

Competitive reward system with sky's-the-limit commission potential.

Comprehensive benefits package, including health, dental, and vision.

Ongoing training and professional development opportunities.

Opportunities for career advancement in a rapidly growing company.

A supportive and collaborative team environment where your ideas are valued.

Remote work environment.

Key Responsibilities :

Customer Interaction : Serve as the first point of contact for customers, handling inquiries and resolving issues in a timely and professional manner.

Respond to customer inquiries via phone, email, and chat, ensuring clear, concise, and effective communication.

Problem Resolution : Diagnose and resolve customer issues, escalating complex problems to the appropriate departments when necessary.

Product Knowledge : Maintain a deep understanding of our products and services to provide accurate information and support to customers.

Documentation : Accurately record and document customer interactions, issues, and resolutions in the customer service database.

Feedback Collection : Gather and report customer feedback to help improve our products, services, and overall customer experience.

Team Collaboration : Work closely with other team members and departments to ensure consistent and high-quality customer service.

Performance Metrics : Meet or exceed individual performance metrics and contribute to team goals.

Qualifications :

High school diploma or equivalent; a degree in a related field is a plus.

Proven experience in a customer service role, preferably in a call center or customer support environment.

Excellent verbal and written communication skills, strong problem-solving and decision-making abilities.

Ability to handle high-stress situations calmly and effectively.

Proficiency in using customer service software, databases, and tools.

Attributes :

Empathy and patience when dealing with customers.

Positive attitude and a strong work ethic.

Adaptability and willingness to learn.

ABOUT US :

We provide recruitment solutions in the United States & Canada for Permanent, Temporary & Contract roles across the IT, Finance, Tech, Telecommunications, e-Commerce and Non-profit sectors.

Last updated : 2024-06-04