Summary
The Veterans Benefits Administration and Insurance Center, personnel provide Veterans, their dependents, and survivors with information, advice and assistance regarding the availability and procurement of Insurance benefits under laws administered by the Department of Veterans Affairs (VA). This position serves as the Assistant Chief of the Quality Assurance and Training Staff. The staff is responsible for the oversight of the Quality Assurance and Training program for the Insurance Service.
This job is open to

• Internal to an agency
  Current federal employees of this agency.

Clarification from the agency
Open to current career/career conditional Philadelphia Insurance employees only.
Duties

• Directs the day-to-day operation of the Quality Assurance and Training staff which is responsible for the oversight of the Quality Assurance & Training programs for the Insurance Service.
• Oversees the Staff's quality and timeliness of service in order to meet performance goals.
• Assists Insurance service in carrying out control requirements as specified by federal regulations.
• Performs risk valuations of each Insurance component, and develops a management control plan and statement of written assurance of Quality Assurance & Training.
• Acts as a liaison between Insurance and the Office of the Inspector General concerning Quality Assurance issues.
• Responsible for personnel administration and actions to include determining if staffing or schedule adjustments are warranted.
• Evaluates employees performance and makes recommendations concerning promotions, awards and other personnel actions.
• Receives and resolves employee complaints or grievances, taking appropriate corrective action where necessary.
• Ensures staff within their organization are held accountable for security control requirements.

Requirements
Conditions of Employment

• You must be a U.S. citizen to apply for this job.
• Subject to a background/suitability investigation.
• Selective Service Registration is required for males born after 12/31/1959.
• May serve a probationary period.
• A complete application package; Resume, Transcripts, etc.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
Time-in-grade: Applicants who are federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.
And
Specialized Experience: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience includes, but are not limited to:

1. Knowledge of Insurance Programs,
2. Insurance laws, policies and procedures, and knowledge of research,
3. Statistical and analytical methods which are necessary to design and conduct complex management studies.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.
Education
There is no educational substitution for the GS-12 level.
Additional information
Work Schedule: Monday - Friday 6:30am - 6:00pm
Title/PD#: Supervisory Insurance Specialist (QA) GS-301-12- PD 03451-A
Promotion Potential
The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Job announced at full performance level.
Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
If you are unable to apply online view the following link for information regarding an Alternate Application

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.
Communication: Ability to communicate effectively through both oral and written documents for internal and external audiences, to include reports, analysis, correspondence, policy guidance, etc.
Decision Making/Problem Solving: Ability to analyze (comprehend and apply) VA Benefit related decisions from a variety of complex data or information.
Knowledge: Knowledge of human resources management systems and equal employment opportunity requirements administered on merit principals.
Leadership: Ability to direct (plan, organize, control, review, etc.) the work activities of subordinate units in the VA's Insurance Benefit Programs.
Technical: Knowledge of VBA mission and the Insurance Centers' Operations to effectively complete a wide variety of studies and projects related to training improvement, controls, and long-range planning.

• Benefits
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  Review our benefits
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  The following documents are required for all applicants:
  • Resume
  • SF-50/ Notification of Personnel Action
  Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:
  Current Federal Employees:
  
  • To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
  • If you previously held a higher grade, you must also submit an SF-50 showing that grade.
  Resume
  
  • Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
  • For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
  • If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
  Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.
  In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.
  If you are relying on your education to meet qualification requirements:
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/12444903 and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement. The complete application package must be submitted by 11:59 PM (EST) on 06/27/2024 to receive consideration.
  1.To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  2. Click submit my answers to submit your application package.
  Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
  Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
  Agency contact information
  Jackie Jones
  Phone
  (313) 471-3697
  Email
  Jacqueline.Jones3@va.gov
  Address
  Philadelphia VBA Regional Office
  5000 Wissahickon Ave
  Philadelphia, PA 19144
  US
  Next steps
  Next Steps:
  After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
  You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.
• Fair and Transparent
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents
The following documents are required for all applicants:

• Resume
• SF-50/ Notification of Personnel Action

Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:
Current Federal Employees:

• To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
• If you previously held a higher grade, you must also submit an SF-50 showing that grade.

Resume

• Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
• For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
• If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.
In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/12444903 and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement. The complete application package must be submitted by 11:59 PM (EST) on 06/27/2024 to receive consideration.
1.To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click submit my answers to submit your application package.
Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Jackie Jones
Phone
(313) 471-3697
Email
Jacqueline.Jones3@va.gov
Address
Philadelphia VBA Regional Office
5000 Wissahickon Ave
Philadelphia, PA 19144
US
Next steps
Next Steps:
After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request