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Bank Operations Specialist
$43k-58k (estimate)
Full Time | Business Services 2 Days Ago
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Veterans Sourcing Group is Hiring a Bank Operations Specialist Near Johnston, RI

Job Title: Bank Operations Specialist
Pay Rate:$24.83/hr W2
Location: Johnston, RI - Hybrid - Onsite / WFH
Duration: 6 MonthSummary The role is hybrid, with onsite training followed by a mix of onsite (3 days) and remote work.
  • The Bank Ops specialist supports the on-boarding activities for the Bank, with an emphasis on operational excellence and superior service
  • This role contributes and champions process improvement ideas and a culture of continuous refinement and enhanced client experience.
Primary responsibilities include:
  • Facilitates the Commercial deposit account opening process and account maintenance for the Private Bank, including blocked and controlled control accounts
  • Exceed customer expectations, by doing the right thing, and working together
  • Respond to internal/external customer inquiries within 24 hours
  • Escalate issues to management within 24 hours or raise at daily huddles
  • Suggest customer experience improvement opportunities as you identify them
  • Demonstrate ability and willingness to drive these to completion.
  • Applies and enforces risk mitigation controls
  • Escalates any exceptions to leadership and other concerned parties
  • Produces high quality output; completes quality management duties as assigned
  • Establishes requested accounts in the core system
  • Solves problems of varying complexity
  • Executes additional tasks as required
Required:
  • 5 years relevant banking experience with an operations or customer service team
  • Ability to effectively communicate with Implementations, Client Services, TS Sales and RMs
  • Ability to plan and prioritize workload to meet critical SLAs
  • Experience implementing change and process improvements
  • Effectively handles multiple priorities with efficiency and accuracy
  • Proficient in data entry
  • Strong attention to detail
  • Effective customer service skills
  • Fluency in Microsoft applications including advanced Outlook, Excel, Word and PowerPoint.
  • Ability to understand technical aspects of product/service, both from a functionality perspective but also from an operations/setup perspective and be able to articulate it to a less technical audience (Client and Sales)

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$43k-58k (estimate)

POST DATE

06/26/2024

EXPIRATION DATE

07/25/2024

WEBSITE

theclgrp.com

HEADQUARTERS

NEW YORK, NY

SIZE

<25

FOUNDED

2006

REVENUE

<$5M

INDUSTRY

Business Services

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About Veterans Sourcing Group

Welcome to the Veterans Souring Group company profile. Veterans Sourcing Group (VSG) is a Service Disabled Veteran Owned Small Business SDVOSB. Veterans Sourcing Group was formed to honor our Heroes by enabling Veterans to find employment and assisting companies, large and small, to gain access to Veterans. Today, the US Military Veteran returning from active duty abroad is increasingly being shut out of IT Jobs due to off shoring, lack of experience, lack of training or a combination of both. The Veterans Sourcing Group solution combines the talents of the C&L Group professionals who current...ly compete with the Indian Outsourcers with the veteran experiences of its JV partner to provide the necessary training, coaching, guidance and placement services to our Veterans to locate and succeed in these high tech jobs. Veterans Sourcing Group, a SDVOB designated firm, is in position to receive preferential treatment by Industry and Government in the award of contracts that may otherwise have gone offshore. Companies with active Diversity Programs are able to include VSG spend and or staff augmentation headcount in fulfillment of their diversity and minority goals as a result of our 51% ownership by a Service Disabled Veteran. The Veterans Sourcing Groups motto, Keeping American Jobs for American Vets, is designed to not only be a catchy phrase but to honor the service of our nations best, the Veterans. We focus on developing needed partnerships by reaching out to the Public and Private Sectors and the US Government through agencies such as the Veterans Administration to get them to share in its Vision and Goals. More
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