Position Title: Bay Beach Veterinary Emergency Hospital Practice Manager
Job Classification: Full Time, Salaried
Report To: Regional Manager
Supervises: Associate Veterinarians on Non-Medical IssuesTechnicians, Assistants, Client Service Representatives, Kennel Attendants
Experienced Practice Manager - Bay Beach Veterinary Emergency Hospital - Virginia Beach, Virginia
Looking to continue your Practice Management career in a busy ER clinic with a skilled, experienced, and collaborative team and strong involvement in the vibrant local beach community?
Bay Beach Veterinary Emergency Hospital, located less than 20 minutes from downtown Virginia Beach, Virginia, is a 4-doctor practice offering emergency and urgent care services to a large and loyal client base of companion animals and exotics. At BBVEH we have a strong focus on maintaining exceptional client communication, patient care, and medical protocol standards. We also have a General Practice sister hospital (7 doctors, fully staffed) located 20 minutes away, in the heart of Virginia Beach.
The Practice Manager has shared authority and decision-making responsibilities over all business aspects of the hospital. In partnership with the Medical Director, the Practice Manager plays a vital role in the hospital managing day-to-day operations, allowing the medical team to devote their time to delivering the highest quality veterinary care. The Practice Manager ensures the highest level of service and care are provided to clients and patients and optimizes the growth of the hospital. The Practice Manager operates an effective and productive hospital team, ensures a safe and engaging hospital environment, and seeks to continually improve the patient care, client service, medical quality and business performance of the hospital.
Bay Beach Veterinary Emergency Hospital is a VetEvolve practice. VetEvolve is a network of 36 practices, concentrated in Virginia, Maryland, Tennessee, West Virginia, and Pennsylvania. As reflected in our motto Happy Here, VetEvolve works to not only help our clients and their pets live healthy, happy lives but also to ensure local leaders, doctors, technicians, and support staff grow in their careers with the same happiness. We prioritize our people above all else investing in our dedicated team members to provide the support they need to do what they love. Learn more about VetEvolve via our website, LinkedIn, and Facebook. Check out the blog pageto read stories of team members who have enjoyed career growth with VetEvolve.
Why choose to grow your career with VetEvolve?

• Strong likelihood of career advancement for high performers - over 40% of VetEvolve's central team are a result of internal promotions
• Industry-leading team member retention rates
• A network of supportive, highly experienced professionals for consultation and collaboration
• Routine regional and company-wide meetings to foster collaboration and growth

Duties
Human Resource Management

• Responsible for recruiting, retention, coaching of staff
• Provide phase training of new team members, and plan for CE and training of existing staff
• Conduct regular staff meetings and doctor meetings in collaboration with the Medical Director
• Create a positive, motivational culture for team members embodying VetEvolves Core Values: Serve, Evolve, Trust
• Troubleshoot and resolve employee concerns
• Implement safety and security procedures

Business Operations

• Analyze workflows to plan for efficient scheduling of staff and doctors
• Monitor KPIs determined by VetEvolve such as payroll, inventory, revenue etc.
• Understand the revenue centers, importance of each one, and can analyze performance critically
• Manage expenses of the hospital in order to reach EBITDA goals
• Collaborate with Regional Manager and Medical Director on organic growth initiatives.
• Set hospital performance goals and design strategies for meeting those goals
• Oversee inventory management system
• Manage the usage of the hospitals software to ensure client/patient records are entered consistently and correctly
• Oversee the maintenance of hospital equipment
• Promote continuous quality improvement
• Perform other duties as needed and assigned

Core Competencies and Qualifications

• At least 2 years experience as Veterinary Practice Manager, Hospital Administrator, Hospital Manager, Hospital Director or similar
• Willingness to commute or relocate to Virginia Beach, Virginia
• Excellent communication skills - written and verbal
• Excellent prioritization, delegation and change management skills
• Ability to effectively communicate with team members across a wide range of experience levels and backgrounds
• Ability to innovate, create, and implement new ideas and processes; high bias for action
• Ability to multitask and quickly adapt to changing priorities
• Knowledge of financial budget management