1 Alarm Dispatcher Customer Service - Brentwood MO Job in Brentwood, MO
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Alarm Dispatcher Customer Service - Brentwood MO
$43k-55k (estimate)
Full Time
2 Months Ago
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VetJobs is Hiring an Alarm Dispatcher Customer Service - Brentwood MO Near Brentwood, MO
Job DescriptionOn behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. This position is open to Veterans, Transitioning Military, National Guard Members, Military Spouses and Caregivers of War Wounded. To be considered, please click the submit button and follow the instructions.Job DescriptionNational Security Operations Center Operator (NSOC)
Position Summary
As an NSOC Operator, you will play a critical role in monitoring and maintaining the operational integrity of GardaWorld’s fleet, applications, and processes. You will be responsible for overseeing the real-time flow of information, responding to phone calls, and monitoring events and ensuring the safety and security of personnel, clients, and assets. Your keen attention to detail, quick decision-making, and ability to effectively communicate and coordinate with various stakeholders will be essential for success in this role.
Salary: $20 / hour
We Have One Full-Time Shift Available:Shift: Full-Time Sunday, Monday, Thursday, Friday 3:00 pm - 11:30 pm (32 hours/week)
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Monitor and analyze real-time data feeds, including cameras, alarms, and communication systems.
Respond promptly to phone calls, alarms, and emergencies by following established protocols and procedures.
Coordinate with internal corporate departments and local branches to effectively manage events.
Maintain accurate records of events, actions taken, and communications in the incident logging database tool.
Provide clear and concise communication to stakeholders during an event, ensuring accurate and timely updates.
Collaborate with GardaWorld personnel and other relevant parties to resolve issues swiftly.
Identify and report potential security vulnerabilities or equipment malfunctions for further investigation.
Assist in the development and improvement of standard operating procedures for the NSOC.
Participate in training and drills to enhance your capabilities to be as efficient and effective as possible.
Maintain a professional demeanor and effectively manage stress in high-pressure situations.
Auto req ID419672BR
Minimum Education RequiredHigh School/GED
Job_CategorySecurity
Additional Qualifications/ResponsibilitiesIdeal skills/Qualifications
Proficiency in using computer systems, software applications, and communications tools.
Strong interpersonal skills with the ability to communicate clearly and effectively.
Ability to remain calm and make sound decisions in stressful situations.
Excellent organizational skills and attention to detail.
Willingness to work in a 24/7 rotating shift schedule, including nights, weekends, and holidays.
Self-starter with the ability to prioritize and manage multiple demands
Ability to work effectively alone or as part of a team and can interact with all levels of the organization.
Excellent customer service skills
Ability to interpret a variety of instructions in written or verbal form.
Positive attitude, ethics, and values that support our company’s values, team, environment, and high-performance culture.
Must successfully pass an extensive background screening which may include criminal record checks (local, state, and federal), drug test, skills assessment test, interviews, and personality profile.
Required Education And ExperienceHigh school diploma or equivalent; additional education in security, emergency management, or related fields is a plus.
Prior experience working in the security industry or working in a call center environment is preferred.
City*Brentwood
State*Missouri
Job CodePhysical_Security Physical Security
Affiliate SponsorGarda World Federal Services
Position Summary
As an NSOC Operator, you will play a critical role in monitoring and maintaining the operational integrity of GardaWorld’s fleet, applications, and processes. You will be responsible for overseeing the real-time flow of information, responding to phone calls, and monitoring events and ensuring the safety and security of personnel, clients, and assets. Your keen attention to detail, quick decision-making, and ability to effectively communicate and coordinate with various stakeholders will be essential for success in this role.
Salary: $20 / hour
We Have One Full-Time Shift Available:Shift: Full-Time Sunday, Monday, Thursday, Friday 3:00 pm - 11:30 pm (32 hours/week)
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Monitor and analyze real-time data feeds, including cameras, alarms, and communication systems.
Respond promptly to phone calls, alarms, and emergencies by following established protocols and procedures.
Coordinate with internal corporate departments and local branches to effectively manage events.
Maintain accurate records of events, actions taken, and communications in the incident logging database tool.
Provide clear and concise communication to stakeholders during an event, ensuring accurate and timely updates.
Collaborate with GardaWorld personnel and other relevant parties to resolve issues swiftly.
Identify and report potential security vulnerabilities or equipment malfunctions for further investigation.
Assist in the development and improvement of standard operating procedures for the NSOC.
Participate in training and drills to enhance your capabilities to be as efficient and effective as possible.
Maintain a professional demeanor and effectively manage stress in high-pressure situations.
Auto req ID419672BR
Minimum Education RequiredHigh School/GED
Job_CategorySecurity
Additional Qualifications/ResponsibilitiesIdeal skills/Qualifications
Proficiency in using computer systems, software applications, and communications tools.
Strong interpersonal skills with the ability to communicate clearly and effectively.
Ability to remain calm and make sound decisions in stressful situations.
Excellent organizational skills and attention to detail.
Willingness to work in a 24/7 rotating shift schedule, including nights, weekends, and holidays.
Self-starter with the ability to prioritize and manage multiple demands
Ability to work effectively alone or as part of a team and can interact with all levels of the organization.
Excellent customer service skills
Ability to interpret a variety of instructions in written or verbal form.
Positive attitude, ethics, and values that support our company’s values, team, environment, and high-performance culture.
Must successfully pass an extensive background screening which may include criminal record checks (local, state, and federal), drug test, skills assessment test, interviews, and personality profile.
Required Education And ExperienceHigh school diploma or equivalent; additional education in security, emergency management, or related fields is a plus.
Prior experience working in the security industry or working in a call center environment is preferred.
City*Brentwood
State*Missouri
Job CodePhysical_Security Physical Security
Affiliate SponsorGarda World Federal Services
Job Summary
JOB TYPE
Full Time
SALARY
$43k-55k (estimate)
POST DATE
07/11/2024
EXPIRATION DATE
08/07/2024
WEBSITE
vetjobs.com
HEADQUARTERS
Lake Saint Louis, MO
SIZE
<25
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