11 Assistant Manager, Customer Feedback & Analytics - Fountain Valley, CA Jobs in Fountain Valley, CA
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Assistant Manager, Customer Feedback & Analytics - Fountain Valley, CA
$106k-152k (estimate)
Full Time
1 Week Ago
VetJobs is Hiring an Assistant Manager, Customer Feedback & Analytics - Fountain Valley, CA Near Fountain Valley, CA
Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career
Purpose
Minimum Education RequiredBachelors
Job_CategoryManagement
Additional Qualifications/ResponsibilitiesEducation~ Bachelor’s degree required.
~ Master’s degree a plusRelated Experience
Travel: 0% - 25%Work Model(60% Onsite/40% Remote)Affiliate#GenesisCompensation$69,300.00 - $99,000.00 AnnualBenefits
State*California
Job CodeManufacturing Manufacturing
Affiliate SponsorHyundai
At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career
Purpose
- Support in the management of the implementation of Customer Experience programs that improve retailer performance and guest experience.
- Provide insights and recommendations using advanced data analysis to improve customer satisfaction on vehicle purchase and service experience.
- Act as the subject matter expert on Genesis customer experience research studies including questionnaires, sampling, control group testing, analyses, and reports.
- Partner with internal departments and external suppliers to create and execute the Customer Experience programs.
- Advanced knowledge required to have a deep emphasis on analyzing customer experience research data to identify trends, make data insights and provide recommendations for improvement.
- Maintain databases of customer experience data. Conduct queries, data analysis and forecasting by integrating other Genesis databases.
- Align and collaborate with all Owner Experience colleagues across various scopes of projects and assignments.
- Document and maintain department procedures & policies for Customer Feedback initiatives (e.g., dataflow to/from suppliers, report procedures, program approvals). Identify issues and improvement opportunities.
- Aid the maintenance of supplier agreements, change orders, purchase requests, purchase orders, and vendor invoices.
- Support program budget management, including annual development, monthly accruals, ongoing monitoring, and reconciliation.
- Assist with the creation, release, and payment of departmental invoices.
- Customer Experience Program Management:
- Manage the day-to-day aspects of Customer Experience programs for optimal functions. Address program questions and inquiries from National, Area staff, and retailers, as needed.
- Assist and facilitate user trainings and education guides to ensure that participants are familiar with the program.
- Conduct data analytics and advanced data discovery analysis to integrate with customer experience programs.
- Monitor program effectiveness, troubleshoot potential issues, and provide suggestions for improvement.
- Work with IT groups, assist in designing, documenting, launching, and enhancing Systems and Operational Interfaces related to Customer Experience programs and websites.
- Interface with National and Regional management by partnering with internal departments to implement department programs.
- Exercise discretion and independently review and assist in approval of deliverables from suppliers and internal support departments, including but not limited to analysis, reports, presentations, and field and retailer communications.
- Perform other duties and assignments as determined by management.
- N/A.
Minimum Education RequiredBachelors
Job_CategoryManagement
Additional Qualifications/ResponsibilitiesEducation~ Bachelor’s degree required.
~ Master’s degree a plusRelated Experience
- Five or more years of work experience.
- Strong analytics & process background
- SAP, Excel, & data modeling experience.
- Forecasting & regression analysis experience preferred.
- Automotive/Luxury OEM or auto finance company experience a plus.
- Excellent problem solving and analytical skills.
- Excellent written and oral communication skills. Must have highly effective verbal and written skills.
- Self-motivated, high initiative works well independently with little to moderate direction.
- Excellent Collaboration with multiple departments and stakeholders
- Exceptional time management skills.
- Excellent project management skills.
- Strong computer skills – Microsoft Office, Word, PowerPoint, Excel, Access, and Outlook.
- Experience with Alteryx a plus.
- N/A.
Travel: 0% - 25%Work Model(60% Onsite/40% Remote)Affiliate#GenesisCompensation$69,300.00 - $99,000.00 AnnualBenefits
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Vacation and sick time off
- Healthcare insurance (medical, dental, and vision)
- 401(K) company match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Basic life insurance, short- and long-term disability
- Mental health, wellbeing, and employee assistance program
- Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
State*California
Job CodeManufacturing Manufacturing
Affiliate SponsorHyundai
Job Summary
JOB TYPE
Full Time
SALARY
$106k-152k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/18/2024
WEBSITE
vetjobs.com
HEADQUARTERS
Lake Saint Louis, MO
SIZE
<25
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