3 Call Center Scheduler - Evansville, IN Jobs in Evansville, IN
VetJobs is Hiring a Call Center Scheduler - Evansville, IN Near Evansville, IN
Our Workforce Management Specialists (aka Call Center Schedulers) play a critical role in the scheduling and daily planning of our call center associates within Metronet’s Tech Support, Customer Care, and Sales Support teams to ensure that service levels can be met daily. A huge part of this role is scheduling breaks/lunches, monitoring hold times, attendance tracking, and running daily service reports. This is a role that requires someone with strong organizational skills, scheduling experience and understanding how to staff for peak times with strong written and verbal communication skills.
Essential Job Functions
- Tactical schedule management to maximize staffing resources and achieve service level objectives and limit staffing expenses
- Intraday management and response plan implementation to ensure schedule adherence, respond to unplanned call, staffing, and handle time variances
- Daily schedule and activity maintenance within WFM scheduling tools
- Provide trend analysis and feedback to Operations Leadership to improve call, handle time, and shrinkage forecasts
- Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders
- Communicate daily with multiple lines of business to ensure active involvement in scheduling, tactical planning, and analysis
Minimum Education RequiredHigh School/GED
Job_CategoryCustomer Service
Additional Qualifications/ResponsibilitiesJOB QUALIFICATIONS AND REQUIREMENTS:
- Minimum of 3 years inbound call center experience preferred but not required.
- Must be proficient in MS Excel, and have a solid background in all MS Office products
- Proven communication across all levels including front-line associates, management, peers, and senior management
- Bachelor’s degree preferred, or equivalent work experience
- Flexibility – adaptable and flexible to work environment, including but not limited to working the hours required to meet business needs, multi-tasking, and easily adapting to changes with minimal notice
- Must be able to work weekends, evenings as required
- Excellent written, verbal, and interpersonal skills
- Strong organizational skills and follow-through
State*Indiana
Job CodeOperations_ Specialist
Affiliate SponsorMetronet
Job Summary
Full Time
$47k-63k (estimate)
05/31/2024
07/20/2024
vetjobs.com
Lake Saint Louis, MO
<25
Related Companies
The job skills required for Call Center Scheduler - Evansville, IN include Scheduling, Customer Service, Call Center, Workforce Management, Analysis, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Scheduler - Evansville, IN. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Scheduler - Evansville, IN. Select any job title you are interested in and start to search job requirements.
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