3 Customer Service Representative - Moreno Valley, CA Jobs in Moreno Valley, CA
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Customer Service Representative - Moreno Valley, CA
$42k-54k (estimate)
Contractor
2 Weeks Ago
VetJobs is Hiring a Customer Service Representative - Moreno Valley, CA Near Moreno Valley, CA
Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
A minimum of (1) one year's experience in the following:
Key Accountabilities
Minimum Education RequiredHigh School/GED
Job_CategoryCustomer Service
Additional Qualifications/ResponsibilitiesRequired Education and Experience:
City*Moreno Valley
State*California
Job CodeOperations_ Specialist
Affiliate SponsorDHL
At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
- Position: First (1st) Shift Customer Service Rep
- Shift:9:00am –; 5:30pm, Monday-Friday. Overtime is required based on business needs.
- Pay:$21.25per hour.
A minimum of (1) one year's experience in the following:
- Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
- Experience within a Dispatch or TMS (Transportation Management System) tobuild and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
- Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
- Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word)
- Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc.
- Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals.
- Ability to work in a fast-paced, customer-centric team environment.
- AFFORDABLE medical, dental, and vision coverage offered on your 30 th day
- Paid vacation and holidays
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Key Accountabilities
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Minimum Education RequiredHigh School/GED
Job_CategoryCustomer Service
Additional Qualifications/ResponsibilitiesRequired Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
City*Moreno Valley
State*California
Job CodeOperations_ Specialist
Affiliate SponsorDHL
Job Summary
JOB TYPE
Contractor
SALARY
$42k-54k (estimate)
POST DATE
06/08/2024
EXPIRATION DATE
07/05/2024
WEBSITE
vetjobs.com
HEADQUARTERS
Lake Saint Louis, MO
SIZE
<25
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