Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.

Data Entry Specialists stand up and maintain the critical account information for customers who rely upon Siemens for their Fire, Security, Video, and other alarm monitoring requirements. You will handle incoming and outgoing calls to both customers sites and Siemens Field Technicians across the United States to ensure that accounts are properly configured, and alarms are reporting as required. You will be an integral part of the life & safety solution for thousands of commercial customers.

As a Data Entry Specialist, you will:

• Handle all aspects of scheduled customer account maintenance and service
• Respond to same-day requests for account stand-up and/or maintenance
• Handle incoming and outgoing phone calls in support of this mission
• Conduct extensive data entry to populate required fields for accounts
• Generate reports in response to customer demands
• Process SAP work orders as required
• Work overtime as assigned

Additional Qualifications/Responsibilities
You will make an impact with these qualifications:
Basic Qualifications:

• High school diploma or state-recognized GED
• Proficiency with Microsoft Office Applications with emphasis on Outlook and Excel
• Experience in a customer-facing service role
• Knowledge of security and fire panels, signals, and reporting
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Extensive experience with fire and security panels, signals, and reporting
• Previous experience with Service Business Network (SBN) software
• Operational knowledge of access control systems (CCure, DSX or AMT (WeBRIX)
• Experience as an Operator or Data Entry Specialist at a Central Monitoring Station

You'll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $39,200 - $67,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.