Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Summary:
Vexus Fiber is looking for a professional, reliable, and highly motivated individuals to join our Field Technician crew!
Your job is to be a problem-solver and in-field support staff, working on the ground for our team during installs and repairs when they are needed near in your area. As our closest link to early customers, your attentiveness, expertise and technical skills will be essential to the company's success. You will wear many hats, and be exposed to a variety of demanding situations. You will need to train customers on how to properly use their brand-new equipment so they feel confident and excited to use the services when you leave their home.
Responsibilities:
Make repairs on the fly, with and without instructions from our team
Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
Perform top-tier customer service
Install and relocate outlets
Install or remove customer premise equipment
Manage problems of all sizes with thoughtfulness and professionalism
Keep the team aware of evolving situations with great communication
Understand and document customer needs
Manage or coordinate on-the-ground interactions between various fleets, installers, suppliers, and Vexus
Proactively observe and conduct quality inspections
Complete all tasks to company quality standards
Maintain professional appearance and behavior at all times
Solid attendance performance, evaluated by consistent adherence to attendance guidelines.
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
Able to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to prioritize and organize assignments and responsibilities
Able to accurately maintain records, logs, reports, work orders, etc.
Able to handle escalations and time-critical issues
Able to read street maps and system design prints.
Additional Qualifications/Responsibilities
Physical Requirements:
Ability to work while standing most of the time
Ability to walk or work over all types of terrain, in all types of weather
Ability to carry tools and equipment including, ladders, tool belts
Ability to work in tight spaces while bending, twisting and reaching
Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
Ability to differentiate between different sizes and colors of wires
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
Ability to work with small components
Ability to use close vision, peripheral vision and adjust focus
Qualifications:
High school diploma or equivalent (required)
Must have a valid driver's license and good driving record
Must pass a pre-employment drug screening
Must pass a criminal/driving background check
Basic computer skills are required including internet and e-mail.
Able to operate office equipment, fax, copier, etc.
Able to work flexible hours as required including evenings, weekends and on-call shifts
Successful completion of training and/or telecommunications certification programs is a plus
Must be highly motivated, detailed oriented and a team player!