VetJobs is Hiring a Supervisor - Airport Ops Customer Service - Dulles, VA Near Dulles, VA
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Description There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Key Responsibilities:
Provide leadership and oversight of a work area and front-line employees in an operational environment
Serve as a subject matter expert on safety, service and procedures
Focus on leading and developing the skills of front-line employees with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
Ensure consistency on operational service and product delivery
Engage with front-line employees to review metrics and gain their commitment to act in accordance with Company guidelines and union agreements to help achieve goals
Support standard work and continuous improvement processes
Supervise the performance of a team and work area, taking action as vital to ensure daily operational goals are met
Assess and delegate the appropriate work assignments to front-line employees
Provide front-line employees with regular mentoring, feedback and recognition as appropriate
Identify issues and engage in structured problem solving to assist front-line employees in accomplishing work
Conduct investigations as appropriate into performance, safety, (damages and injuries), complaints and other work issues
Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist front-line employees in performing functional tasks and ensure that safety, security, and service are delivered consistently
Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
Complete all required regulatory and Company required documentation of activities
Participate in collateral projects
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! Additional Qualifications/Responsibilities Qualifications What's needed to succeed (Minimum Qualifications):
High School Diploma, GED or education equivalent
Strong sense of ownership, understands operations and how to translate knowledge to business goals