Job Title: Gym Front Desk Representative

Job Summary:

We are currently seeking a motivated and customer-oriented individual to join our team as a Gym Front Desk Representative. As the first point of contact for our members and visitors, you will play a vital role in delivering exceptional service and ensuring a positive experience at our gym. Your responsibilities will include managing check-ins, handling account updates and sales, maintaining cleanliness and sanitation, and providing general administrative support.

Responsibilities:

- Greet and welcome members and guests with a friendly and professional demeanor.

- Manage the check-in process, ensuring accuracy and efficiency.

- Assist members with account updates, such as membership changes, personal information updates, and billing inquiries.

- Provide information about gym facilities, programs, and services to prospective and current members.

- Promote and sell memberships, personal training packages, and other gym-related products/services.

- Maintain a clean and organized front desk area, including disinfecting surfaces and equipment regularly.

- Answer phone calls, respond to emails, and handle inquiries in a timely and professional manner.

- Resolve member complaints or concerns, escalating issues to management when necessary.

- Coordinate schedules and appointments for personal training sessions and group classes.

- Assist in organizing and promoting special events and promotional activities.

- Stay updated on gym policies, procedures, and safety guidelines.

- Collaborate with other team members to ensure smooth operations and a positive member experience.

Requirements:

- High school diploma or equivalent.

- Previous customer service experience, preferably in a gym or fitness-related environment.

- Excellent interpersonal and communication skills, with the ability to engage and build rapport with diverse individuals.

- Strong organizational and multitasking abilities to handle various responsibilities simultaneously.

- Sales-oriented mindset with the ability to identify and seize sales opportunities.

- Basic computer skills and familiarity with gym management software or CRM systems.

- Knowledge of fitness equipment and training techniques is a plus.

- Ability to work flexible hours, including evenings and weekends, to accommodate gym schedules.

- Physical stamina to stand for extended periods and perform light lifting or moving of equipment when necessary.

If you are passionate about fitness, have a friendly demeanor, and thrive in a customer-centric environment, we would love to hear from you. Join our dynamic team and contribute to creating a welcoming and energetic atmosphere for our members!

To apply, please submit your resume, along with a brief cover letter, detailing your relevant experience and why you are interested in the posit

Job Types: Part-time, Temporary, Contract

Pay: From $10.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person