1 Member Support & Enrollment Specialist Job in Maryland, NY
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Member Support & Enrollment Specialist
$49k-66k (estimate)
Full Time | Business Services
2 Weeks Ago
Vheda Health is Hiring a Member Support & Enrollment Specialist Near Maryland, NY
About Vheda HealthVheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.
We're Hiring a Member Support & Enrollment Specialist to Join Our Team!Are you enthusiastic, empathetic, and tech-savvy? Do you excel in creating positive experiences for others? If so, Vheda Health wants you on our Member Experience team! We are looking for a full-time Member Support & Enrollment Specialist to be at the forefront of our member engagement efforts, ensuring each member receives exceptional support and a seamless enrollment process. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings.
Key Responsibilities
We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.PI244217888
We're Hiring a Member Support & Enrollment Specialist to Join Our Team!Are you enthusiastic, empathetic, and tech-savvy? Do you excel in creating positive experiences for others? If so, Vheda Health wants you on our Member Experience team! We are looking for a full-time Member Support & Enrollment Specialist to be at the forefront of our member engagement efforts, ensuring each member receives exceptional support and a seamless enrollment process. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings.
Key Responsibilities
- Member Support: Provide outstanding phone support to members, addressing their needs and concerns with patience and professionalism.
- Enrollment Assistance: Guide members through the enrollment process, ensuring they understand each step and feel comfortable with the technology involved.
- Technical Troubleshooting: Resolve technical issues related to mobile and desktop technologies, ensuring members can access and use our services without difficulty.
- Effective Communication: Maintain clear, concise, and effective communication with members, helping them navigate our programs and services.
- Positive Member Experience: Ensure a positive and seamless experience for all members, going above and beyond to meet their needs.
- High school diploma or equivalent
- Proven experience in a call center or customer service environment.
- Excellent phone communication skills, with the ability to convey information clearly and empathetically.
- Ability to troubleshoot various mobile and desktop technologies.
- Availability to work some weekend shifts.
- Strong ability to work collaboratively within a team environment, supporting colleagues and contributing to team success.
- Excellent problem-solving skills, with a proactive approach to identifying and resolving issues.
- Ability to adapt to changing situations and environments, demonstrating flexibility and resilience.
- A genuine passion for providing exceptional customer service and improving member experiences.
- Proficiency in conversational Spanish is a plus, helping us better serve our diverse member base.
We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.PI244217888
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$49k-66k (estimate)
POST DATE
08/22/2024
EXPIRATION DATE
09/19/2024
WEBSITE
vheda.com
HEADQUARTERS
Columbia, MD
SIZE
50 - 100
INDUSTRY
Business Services
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