156 field operations manager Jobs in st louis, mo
Premium Retail Services is Hiring an Operations Support Manager Near St Louis, MO
Premium always seeks to hire exceptional talent to represent our clients at retail and we need you to help us deliver. Join a collaborative team of passionate professionals as Premium’s newest Operations Support Center Manager. We are seeking an experienced, knowledgeable, and process-oriented Operations Support Center Manager to join our team and help guide our Operations Center Support group to new heights!
What’s in it for you?
- Enjoy the perks of joining a Top Workplace in St. Louis
- Work on programs representing brands you know and love
- Tremendous opportunity for advancement within Premium
What will you do?
- Own staffing Premium Operations Support Center with onboarding, training, coaching, and evaluating employees in partnership with Director and Supervisor
- Manage team of 25 employees utilizing metrics and incentives: Team Leads, Operations Support Specialist and Operations Support Representatives
- Drive team performance with metrics and motivational activities that inspire great attendance, performance, and behavior
- Assess team members using observational techniques and audio reviews
- Identify team member opportunities and coach up
- Hold regular one-on-ones with employees and complete annual performance reviews
- Handle escalation calls, chats, texts, and emails
- Assist callers with service order questions, job instructions, onboarding, software password resets, blue tooth scanners, Wi-Fi connections, retail security, and retail display demo mode resets
- Partner with I.T. and H.R. for onboarding / offboarding
- Provide feedback to business partners on job instructions and share best practices
- Identify program trends and escalate accordingly
- Complete administrative tasks as required
What experience should you have?
- Minimum 4 years in leadership role
- Experience in employee management required
- Minimum 2 years in contact center environment
- One-year retail/merchandising in consumer electronics a plus
- Candidate must have strong communication skills
- Proficient in Microsoft Office Word, Excel, Outlook – collaboration software experience ideal, such as Microsoft 365 or Google docs
- Experience with business tools such as smart phones, tablets, and/or laptops, including trouble-shooting connectivity and browsers
- Read and interpret operations documents such as scope-of-works and operating procedure manuals
- Bachelors’ Degree preferred
Job Summary
Full Time
$81k-105k (estimate)
06/25/2024
07/10/2024
premiumretail.com
PLANO, TX
7,500 - 15,000
1985
CHERYL MCKEEVER
$200M - $500M
Business Services
Related Companies
About Premium Retail Services
We work across the U.S. and Canada to help brands build winning strategies in stores and beyond. We're approved, preferred, and winning sales in more retail channels than anyone. When you work with Premium, youre gaining a collaborative and accessible partner focused on finding new opportunities to maximize ROI. Ultimately, its our commitment to partnership that has driven consistent growth for over 36 years. Much has changed about the way we shop since 1985, but Premium remains the same values-driven organization.
The following is the career advancement route for Operations Support Manager positions, which can be used as a reference in future career path planning. As an Operations Support Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Support Manager. You can explore the career advancement for an Operations Support Manager below and select your interested title to get hiring information.
