Viceroy Chicago, located at the site of the 1920's-era Cedar Hotel, among historic mansions and just steps to the Magnificent Mile and Lake Michigan, Viceroy Chicago offers a locally-inspired luxury experience with 180 guestrooms, including 18 suites. Explore modern, Midwest flavors at the hotel’s restaurant or head up to the rooftop bar, pool and lounge, perched 18 stories high for a sweeping panorama of Great Lake views and Chicago’s iconic, soaring skyline.

General Responsibilities Include:

• Ensuring profitability of the of the Food and Beverage department, maximizing revenue and controlling costs.
• Work cohesively with the Executive Chef and departmental managers to create revenue opportunity through ongoing activations, menu enhancements, and refreshed concepts.
• Collaborate with property Director of Sales on marketing, events, catering opportunities to grow income stream.
• Maintain and improve food and beverage service standards with the objective of consistently meeting and exceeding guest expectations.
• Lead departmental managers in overseeing staff training and development, coach, counsel when there is a need with the Human Resources.
• Constantly and consistently monitor guest survey feedback relative to guest satisfaction with food and beverage offerings in order to maintain the highest level of guest satisfaction, review results with colleagues to develop appropriate corrective action and ensure implementation.
• Complete menu analysis in order to remain market-relevant and proft-driven at all times,
• Monitor and analyze the activities and trends of competitive restaurants, bars and other hotel's banqueting departments to drive profitability within the hotels’ outlets
• Handle all guest complaints, requests and inquiries relative to food and beverage service in the various restaurants.
• Conduct monthly food and beverage meetings, daily briefings with outlet managers and supervisors.
• Identify and develop talents within the departmental colleagues for future potential growth opportunities.
• Lead by example with respect to the Viceroy Ideology, Values, Brand Standards, and a champion of appearance and hygiene guidelines.
• Perform other job duties and projects as directed.

Skills/Knowledge Required:

• Excellent Communication skills
• Be able to effectively present information to customers, clients and other colleagues.
• Must be service oriented and be able to multi-task
• Must have knowledge of Food and Beverage operations and health and safety standards.
• Must exhibit an approachable and authentic engaging demeanor
• Strong organizational and problem-solving skills
• The ability to motivate and inspire others to work cooperatively to achieve a designated goal

Physical Requirements:

• Must be able to walk and stand for up to four (4) or more hours in length. Position requires walking and giving direction most of the working day. Length of time for these tasks may vary day to day and task to task.
• Must be able to bend, stoop, squat and stretch
• Must be able to occasionally lift items up to 15lbs on a regular and continuous basis.
• Requires grasping, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and listening occur continuously in the process if communicating with guests, supervisors and subordinates.

Qualification Standards:

• Excellent knowledge of computer accounting programs, P&L proficiency, and analytical skills are required.
• Bachelor’s Degree or equivalent preferred
• Experience in a luxury/lifestyle hotel/resort background required
• A minimum of 5 years’ experience as Director of Food and Beverage in a similar size scope/operation
• Nightlife, lifestyle, or luxury brand experience preferred

Viceroy Chicago participates in the Department of Homeland Security's E-Verify program to verify the employment eligibility of all newly hired employees. Please review this important notice:

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf