The Case Manager is responsible for the coordination and delivery of quality direct case management services residents as assigned. The Case Manager reports to the Program Director or their designee for support and supervision. The position works closely with the other Case Managers.

Victory at the Ramada in Dorchester provide life-stabilization services, intensive housing placement services and vocational case management services to homeless families and to pregnant women. Our program helps families increase self-sufficiency, gain healthy nutritional knowledge, search for more permanent housing and build job-readiness skills.

Essential Functions:

• Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy of Care at all times including maintaining professional ethics, boundaries and client confidentiality.
• Provide weekly case management services including: housing search support, assessment, planning, reassessment, referrals, and housing applications.
• Develop, implement, and facilitate groups and workshops as required by the funder and agency.
• Work collaboratively with clients/residents to obtain permanent housing and address any barriers.
• Timely reporting of housing assessment and relevant data into the HMIS system.
• Complete all internal and external reporting as needed.
• Maintain accurate documentation and record keeping in client logs and client case files.
• Conduct outreach to potential landlords.
• Accompany clients, as needed, to housing related appointments.
• Maintain an up-to-date housing resource database.
• Work closely with all Case Managers to develop and implement aftercare plans for housed clients.
• Maintain positive working relationships with network partners.
• Coordinate lease signing and review lease terms with tenants.
• Communicate effectively with all those involved in the clients’ stabilization plans.
• Enforce all policies and procedures related to maintaining a safe and appropriate residential environment; while promoting a healthy, supportive, inclusive community.
• Promote access to and participation in the community and neighborhood, including gathering and distributing information regarding community meetings, events, and resources.
• Facilitate and schedule monthly, informational session and workshops in conjunction with the Program Director.
• Attend supervision, staff meetings, clinical meetings, in-service trainings, and agency workshops.

Non-Essential Functions:

• Engage in policy advocacy to address housing inequities.
• Participate and support the agency in program events, State House rallies, fundraising and advocacy events, rallies, walks and any additional functions.
• Perform any other duty or task that may be requested from time to time by your supervisor or their designee.

Required Qualifications:

• Ability to work effectively with individuals of diverse race/ethnicity, sexual orientation, gender identity, sex and drug cultures, age groups, religion, country of origin, disability and economic status.
• Ability to relate to residents in a helpful, directive, yet compassionate manner.
• Excellent verbal communication skills including an ability to have open and affirming conversations.
• Proficient computer skills, including the use of Microsoft Word and Excel.
• Must be CPR and first aid certified (may be obtained upon hire)
• Complete TB screening (may be obtained upon hire)

Preferred Qualifications:

• Bachelor’s degree and/or related experience.
• Minimum of one year of case management experience or two years of experience as a Housing Advocate.
• Experience working with individuals and families experiencing housing instability and/or homelessness.
• Strong organizational, writing and communication skills.
• Three strong work related references, at least 2 from a manager or supervisor.
• Ability to work independently and cooperatively as a member of a professional team.
• Valid Massachusetts driver’s license and safe driving points of 00, 98, 99, 01, 02, or 03.
• Bi-lingual preferred (Spanish or Haitian Creole).

Position Type: Full –Time non-exempt

Rate: $25.00/hour

Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.

Victory Programs has helped individuals and families in crisis for 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 250 staff across 21 programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.

Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurances, 19 days of earned time in your first year, sick time, personal days, tuition remission, and a retirement savings opportunity.