Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Maintain accurate guest records and handle payment transactions
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Skills:
- Strong hospitality skills with a focus on delivering exceptional guest services
- Excellent communication skills, both verbal and written
- Proficient in phone etiquette and handling multiple phone lines
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of hotel management systems is preferred
- Bilingual (English/Spanish) skills are required

We offer competitive compensation and benefits packages for our employees. Join our team of dedicated professionals who are committed to providing an outstanding guest experience.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Free parking
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Miami, FL: Relocate before starting work (Required)

Work Location: In person